OptumReviews of optumrx.com

Absolutely appalling and disgustingly evil. You have an approval through insurance with a properly prescribed prescription and yet you disgustingly withhold medicine that is life saving.

They sent meds that I didn't need and they sent way too much. I only signed up for the service and explained several times that I didn't need any refills and I had and to go to the post office it was not delivered to me. I thought I was picking up a package not my meds. Very inconvenient so I canceled the service

Had a refill to get at Wal-Mart Neighborhood in Edmond OK. In checking the Optum Perks site for a discount coupon, I found One for $ 17.76. When I picked up the RX, the tech ran the coupon and said, I’m sorry but its $ 25.76. This is the second time the Optum Perks was not accepted. Why do they lie to the consumer? What’s the scam here? Beware of this app!

Yet again, another bad Optum Review. This one is simple. They have an online portal for paying your bill. You put in the bill number and it asks you for money. However - it doesn't tell you how much is owed, or how much has already been paid. You have to guess. Is is $10 is it $100? Who knows? So, I wrote their customer service and asked them why it doesn't show the amount owed.. like every other website in the world. What's with the secrecy? Here's their response: Hello, I saw you reached out to us via CONTACT US regarding billing web. When making payment online, your balance will not be reflective. For your bill, you will need to enter the amount for which you are paying. Patient balance is $XXXX. You can also call in and an agent will assist you with payment. Thank you, AmyWiduch | Optum Customer Service Representative Supporting AmeriPath | DermPath | Quest Diagnostics P 800-890-6220- Ameripath P 866-625-3309- Dermpath P 866-450-7032- Phenopath F +1.610.871.2495 PO Box 740975 Cincinnati, OH 45274

They are absolutely horrendous! They’ve snatched money out of my account 3-4xs in a row when I’ve asked consistently and it’s been notated on my account to do the EZ Pay option! Every time I get my refills they charge full on when they know I’m using the ez pay! Then the managers (not all) but the last two Jenna and Darrin/Darryl and Indian sounding guy act so inept! They’ve had to do Authorization Reversals in past bc they took too much out and this past interaction was the same thing and the stupid manager Jenna kept giving me the run around and acting oblivious as to solving this issue when this was my 4th time encountering this very issue! I hate them! U shouldn’t have to go thru this every time for a freakin refill it’s ridiculous!

Horrible company. Never ending issues ordering. Constant phone tag and employees who will lie explaining an issue has been fixed just to get you off the phone.

If I could leave 0 stars I would. I suffer from an autoimmune disease and am reliant on medication to live. Optum frequently declines my coverage for my medication without notice. When I call them to get it sorted and refilled, they spend hours passing you along to other departments and no one seems to know how to answer my questions. It’s sad how unreliable and difficult they are to deal with.

Terrible all around. Every so many months my info and prescription would be gone from the website or app which they require me to use to place an order for my specialty medication. They insist I call my physician to obtain a verbal order. Apparently they don’t understand how busy physicians already are and don’t need the stress of redoing work they’ve already done. My insurance/ care coordinator through my employee usually has to get involved to get the billing accurate too, so lots of people doing lots of extra work for these ignorant people.