OptumReviews of optumrx.com

My prescription was lost in transit. Called them to request a replacement and they refused because I don't have any refills available. They agree it never made it to my residence but insisted go to my doctor and request a refill. Additional cost and time for me and they just stay off the issue. Will never fill through them again. Finally got my refills from Stefon Liam (518) 895-4764. He’s a life saver.

I waited at least 20 minutes for the nurse to come back and draw blood. She was very good, but overstretched. Overly busy. The system changeover appears very roughshod, suggesting pathetic attitude or efforts on the part of computer system programmers. Definitely not considerate for the consumer, nor the office workers. Everyone is flustered, frustrated with the system upgrade. Reflects very badly on upper corporate management. The doctor said that blood test results take two days. It's well over a week and nothing. I finally called Optum direct, (not the Dr office, because they are in the dark as well, awaiting results.) It's a backed up, broken down system. The system changeover (upgrade) is very poorly executed by upper management and programmers. I'm looking for another provider. I am very ill from chronic fatigue and desperately in need of answers. This is NOT a happening place. This is a very bad experience.

2nd time that Optum has taken money from me for my wife's Orencia medication. The 1st time they drained my checking account with overdraft fees, and the 2nd time they charged my credit card without my knowledge. If we could switch to a different company, we will.

Told me my prescriptions were covered by my insurance, before my prescriptions went in. Received my Credit card statement with unothorized charges for $426. Called and they said it was for copays, which I was not told of before. Told them I wouldn't of put in the prescriptions if I new there was that kind of out of pocket charges. They said they would send the info to the review team to see if they could refund my money, assuming it was for the copays that they didn't tell me about. I then reported them to my CC company for the unothorized charges. The next day they said I was getting the refund to my CC. Then I get an email saying that they are sending an envelope for me to send back the unopened medicine, which again I was not told of before. Then I was going to be charged $217 for the opened medicine because it couldn't be returned. When they found out I reported them to the CC company, everything was a whole different problem. This is not the first time I had been given the wrong information. They can't stand up for the errors they made. Said they are sorry, but pay the $217. I'm a senior, with low income and have no out of pocket money. Like I said I would never had went through with the prescriptions. Now I have no medicine to take care of my issues. They don't care about anything except for taking advantage of seniors with no income. Sad sad sad I wouldn't of even gave them any stars for their poor customer service and communication issues.

I just don't understand how a pharmacist has a right to deny medication when they are not even doctors. Then they don't even want to give their name. and putting patient lives in danger and trying to say it's the doctor's fault. so upsetting!

Iwas given a referral for an upper GI. I have called four times to schedule, and each time I got a different story and was told someone would call me back to schedule. Today I made a fifth call and was transferred multiple times to finally get it scheduled, and they are three months out to see the GI doctor for a consultation. I never had any of these issues with Everett Clinic and will be looking to find a new primary doctor at a different practice other than Optum.

They declined prescribed medicine by my primary doctor for BS reasons

POS Company that loves to deny meds because they would rather pay the high cost of a medical condition caused by the non approved med! I am now seeking an insurance company that does NOT use optum. Probably a bunch of Kennedy's sitting in a back room snorting coke and making medical decisions based on their high school degree.