OptumReviews of optumrx.com

AVOID OPTUM RX ! After many hours on the phone with 10 different representatives, including supervisors,and pharmacists. I finally received my prescription TWO MONTHS LATE. I explained it was imperative that I needed this medication to address my migraine syndrome. I suffered through multiple migraine attacks because I had no medication. Little empathy was shown throughout my pleading . Multiple forms were submitted by my PCP. NO MORE MOVING ON TO A RELIABLE PHARMACY.

My account states clearly do not send USPS, but unfortunately they keep sending this way. It gets diverted and returned as their is mail forwarding on the account but packages don't get forwarded. I have been told 4 times that it is listed on my account. But they just automatically send USPS. So why bother to list it. Like many, no competition, my union uses as they must be the cheapest. So you get shit service and I can't switch pharmacies.

Worst mail order prescription company EVER. One issue after another. They are consistent in poor customer service, prescription delays, billing errors, and communication issues. The employees are better qualified to work in a coffee shop

21 day limit is ridiculous and won’t approve a vacation override. Discouraging The mail order side is on point.

Horrible experience I infuse with immunoglobulin every 3 weeks. My doctor recently switched me to weekly for a different med. My "patient coordinator " is the one who is supposed to reach out and that never happens. I have had to reach out to her every couple weeks to set up delivery. Somewhere in my notes My insurance has told them they have to make a phone call every fill to go over any changes. Always rejected because they won't do that, and then go for days until I call to find out what is going on. On 8/21/2025 I called and finally got an email from her to set up old meds. I questioned it and she emailed me 2 days later to tell me that yes they had the script. A month later after multiple emails, calls and 3 or 4 different people and the actual pharmacy, they then tell me after 3 weeks into it that they don't have a script. My doctor sent it 2 times. I am beyond angry at this point. If I were not to call almost every day I do believe I would still be waiting on meds. EVERY month it is like this. I do not take these meds for the fun of it. I NEED these meds to stay well and out of the hospital. I was told I would have them Friday and if that wasn't going to work they would reach out to me. Answer all their repetitive questions for them to tell me Saturday and they would send a tracking number. Never got a response to the email or a tracking number. HORRIBLE CUSTOMER SERVICE. How many people are still waiting on meds? If so you might want to call insurance or a new pharmacy.

I have had very bad luck with Optum Home Delivery. They continue to say my Doctor does not contact them to renew prescriptions, even though she does and they argue with both me and my Doctor on the phone. Today someone hung up on me. They have denied my prescription because they say UPS has a picture of having delivered it, when they did not. They refuse to accept the idea that it might have been delivered to the wrong address (they won't send me the picture) or maybe there was a porch pirate. So now I am without medication needed for my diabetes. These folks are just not organized and/or professional! I will be switching and my Doctor says she is relieved. They are too much trouble. I give them a 1. Do not use unless you thrive on frustration.

On September 12, 2025 I ordered a refill of medication I need to live. Got a USPS tracking number. 12 days later USPS has lost it, so sorry! I called Optum again. They said they’re closed would overnight it. 3 days later haven’t received a tracking number. I now have only 2 days meds left. It will be overnighted, they said, again. Never got a tracking number! I called on the 27th. Got a “supervisor.” They don’t ship on weekends! Supervisor said she would call local pharmacy. Well, they closed at 4pm. It’s a Saturday. They don’t open on Sunday. I’m out of my meds and the supervisor suggests she call 24-hour pharmacy. That pharmacy is 30 miles away and I am not licensed to drive at night! They do not care. They hire people off the street, don’t train them. These people have access to your medication info. Get your meds form somewhere else! Amazon would be a better choice. They have great customer service AND they deliver!

Avoid Optum Pharmacy at all costs. I finally found a treatment that helps my migraines—Botox injections—but every three months, without fail, Optum ruins the process. They never deliver my medication on time, which causes my appointments to get pushed out weeks at a time. They call me at crazy hours, claim there’s an auto-consent on file (then suddenly it isn’t), and I end up having to “release” the medication multiple times before they even bother to schedule delivery. The amount of misinformation, lies, and runaround from their representatives is exhausting. I hate that the one treatment that works for me is tied to this pharmacy, because dealing with Optum is a headache in itself. After yet another delay—this time pushing my appointment out two weeks—I’m talking to my doctor about finding an alternative that does not involve Optum at all. Absolutely the worst pharmacy experience I’ve ever had.