OptumReviews of optumrx.com

Frequent issues with customer service, fine for just regular refills of maintence medications, but extremely poor customer service and inability to actuall do their jobs. Heaven forbid you travel for the holidays and need a refill 1 day early. . . Not my first issue with this company, really wish my employer offered other choices. I may just pay without insurance as this is a medication I cannot safely just stop taking (tapering required) If you have a choice in provider - look elsewhere.

If I was allowed to leave zero stars, I would. Incompetence, rudeness, and disdain are their corporate bylaws. But for my employer having a contract and being forced to use them, I would not have anything to do with these people. Saddest part is that while I am young enough to fight, I can only thing of the elderly and vulnerable who are victimized by this heartless morally void company.

This company presents like scam artists. They are not supposed to send prescriptions without approval unless the cost is under $10. This is not the case. When i inquired just to see pricing, they automatically filled and sent the prescription without my asking ($56) and then sent me a bill. I called to rectify...they were supposed to send a shipping label for me to return and never did and CONTINUED to send prescriptions that were well over $10. Again I NEVER ordered from them. Three phone calls and 7 hours. Was given different info from each rep and none of the resolutions they offered ever happened. In addition, they hold your prescription and will not allow any pharmacy to fill other than CVS (which never has what I need and wants to have me drive to a CVS 30 minutes away (i live in Vegas, there are so many CVS this is crazy to me). It states nowhere in my insurance policy that I am required to use them. They will not release my prescriptions. Imagine if my meds were for life threatening ailments? This is VERY dangerous for seniors as this system is corrupt, and their customer service is not reliable or efficient. I recommend no one gives them any personal information and DEFINATELY do not give them any banking or credit card info. I cannot believe Neiman Marcus and Saks 5th Avenue do business with a company like this...legit putting their employees in harms way. This originates back to Oct 2024 and they are again holding my scripts hostage.

I contacted them on behalf of my elderly Mother. She was running out of a medication she depends on. I called them after the doctors office said the had sent the order in a week before. When I called OptumRX I told them of the urgency. I paid the expedited fee. I was told it would be overnighted to my Mother. The fee came out. The message we received back was it would be 4-5 business days!!!! If I had been told that, i would of had the doctor send the order to the local pharmacy and picked it up for her. I am very disappointed. When I called customer service the woman was rude and told be I must have misunderstood. I am glad I recorded the phone calls (called on my work phone).

Agee with most of complaints that are written here. I informed them that I needed a drug for my wife nov. 20th 2025 . It is dec. 11 th still do not have the drug. Many phone calls lots of promises, explted shipping nothing. They billed my credit card. We are stuck with them because insurance.

the worst of the worst. This is a terrible organization that bought out my company. They have a unique talent of turning a perfectly run company with content customers and employees and turning it into absolute trash. Nice work Optum management and leadership team, you ruin absolutely everything you touch.

There are multiple links on the website to send them a secure message but all those links open the message center, and there's no way to send a message from there (and apparently no way to do it at all). The chat agents are unhelpful assholes.

Would give them a zero if possible. Continually deny my wife's medication even though she has been on it for years and can't use any of the alternitives. Have to fight each time to get meds approved. Also tried to charge me $130 for insulin when my stats contract specifically limits it to $30. Filed a complaint with medicare to fix that. Send meds poorly packaged almost all of the time. Transferred all prescriptions to local pharmacy. Done with these idiots.