OptumReviews of optumrx.com

The absolute worst customer service. Or rather non existent. I've called on 3 different occasions to only have the phone hung up on me or no one being able to help. I will never ever asign up again for this company.

10 years of on and on absolute horrible delivery service and communication. I've absolutely had it will be getting my meds from another location and ending home delivery soon as possible. Last shipment of all meds were sent back, never received. Month over due, went in circles to fix their mistakes and literally said when do not send signature required items this next week I will not be here and usps will ship back before I get back they did anyways. So over it, id rather wait in line at Walgreens than ever use optumrx EVER again. 10 Years people, 10 years and the service is still on and off. But now just straight up ridiculous, seems 10x worse by location too. In New England it was decent, in Nevada/Vegas total lack of communication and treated like you're the idiot or did something wrong. Now the shipment says "not going to be home when it arrives? Just contact your carrier"... why would I need to!! I literally said this to customer service 3x before shipment. Good riddance, cannot wait to see both of my med docs in February to permanently change my med service. Date of experience doesn't apply, this is 10 years of frustration and nothing will change my mind with my decision and will spread my experience with anyone that asks how its like to be a member of Optumrx.

Called to say I had a prior auth approval. None of my meds are new & already covered. Called back, it went to their home delivery service. I've never had & do not want home delivery. Also did not speak English well.

Can I give negative stars. This company is the worst. They don’t cover anything and can’t talk to anyone that speaks English. On hold forever over 30 minutes. This must be one of those Obama companies.

Communication is very poor

A useless, uncompassionate, and bureaucratic company owned by UnitedHealth Care, which explains a lot. I spent about two hours on the phone with their Customer support, listing, spelling my wife's prescriptions, at no avail. We still have no refills. I spoke to a "supervisor" who pretended to help. I received many emails requesting "information" about the prescriptions and still no refills. I'm returning to CVS, they are not as bad as this suckers. If you want to rely on your medications to be delivered timely because you are in pain or gravely ill, DON'T use them. Their staff does not care if you are in pain or dying. They stick to their scrip, lie and try to blame you for their incompetence, lack of compassion and common sense. WORST COMPANY IN THE WORLD!

I would give them a -0 if i could. This is a absolute unbelievably , almost shockingly horrible company. Run as fast as you can if you read this.Because if you still go there after this , you deserve what you get. They're billing is absolutely beyond horrendous. Don't ever utter the name of this company out of your mouth again. And this is actually the good part of it. My wife has to deal with these morons. One part of the company tells you the bills paid the next one tells you it's not and then they send you to collections.

OptumRx does not care about putting your life in danger. I'm going to have to find additional income in order to avoid using them any further. The first person I talked to made all sorts of promises about what she would do and when my order would arrive and convinced me to transfer my Rx for my insulin and my blood glucose sensors to them to save $100/mos. Instead, she just completely dropped my order request and did nothing. I checked back with the company a few days later bc my medications still hadn't arrived and the date she promised had passed. They told me they had no record of the order and that I hadn't transferred the prescriptions to them (because their employee told me that they would put in those requests with CVS). After speaking with another person on the phone and 3 different people via chat and one of their Pharmacists, as well as going to CVS, giving them OptumRX phone and fax info and having them send my Rx to them while I stood there (bc I wasn't going to give Optum any room to say they didn't have the Rxs) my order currently says it will be arriving 3 days after I run out of insulin and 4 days after my Dexcom sensor ends. When I told them multiple times when my order had to arrive by in order for me to not be in danger of a diabetic coma, they assured me it would arrive in time. More lies even though I told them that if they couldn't get it to me in time, I would need to cancel with them and go back to CVS. All sorts of promises. Now my order is processed, has a too late arrival date and I can't get anything filled locally bc my insurance won't approve a double Rx fill.