Customer
Phone Service or lack of
I've been with Mid-Hudson Medical / Optum Care well before it was established to the point that it is now , in the beginning they operated out of two (2) house's one in Poughkeepsie and the other in Wappingers Falls there may have been one other in Hopewell I'm not sure of that. Throughout time the name has changed several times and it seems each time it does it loses more and more of it's quality from it's personnel to one of the major issues that I'm sure a lot of patients can relate to is the Phone service , You can tell they've been cutting positions they use to have 4 people checking you in 1 for each doctor now there are only 2 people on each floor doing the work of four on top of taking phone calls . the average wait time on the phone from what I've experienced is (from multiple calls) is No Less than 20 minutes and up to 45 plus minutes depending on what day you call and the time of day . The only reason I stay with them is I do have some of the best doctors around that I've been with for over 40 plus yrs. it's hard to leave and start over you just can't find doctors like the ones I have they make it worth all the BS .