OptumReviews of optumrx.com

Optum CAre has hit a new low in my opinion. On my opates order, optum care REFUSED to let me see the total until AFTER I had placed my order. As for as i am concerned this is THEFT and FRAUD!!

I need a medication without break...they refuse to fill except 30 pills a day after I fly away!!! They not give me time to fill it. Mail order does not arrive in time. I work in the wilderness and am often away I cannot get the medication I need i am on medicare advantage and cannot quit them until Jan. I am so angry at Untied health for helping to make me sicker My doctor is trying to help now i must get meds without ins this is too expensive stay away from Optum

This garbage insurance must be destroyed and thrown in Dempster and never let them out .

They are great if you have no need to communicate with them at all at any time. Once there is a problem or you have a question that is more complicated than the time of day, that is when it all breaks down. I have tried speaking with reps and using chat. Like most Filipino call centers, they are excessively verbose, continuously repeat themselves and really have absolutely no clue or capabilities to respond accordingly. It is bizarre. A rep can cut and paste a response but has no idea of the meaning behind what they wrote. There is a total disconnect. Calls are pointless and frustrating. Everyone has a limit on patience and these reps push that to the limit.

This is the worse company I have ever had to deal with in my life! Patient advocate , please why give people one when they do NOTHING to help make the process easier for you. It’s a joke! They get zero,0 stars for this review!

Terrible experience with this pharmacy. My son previously received his cancer medication from Walgreens Specialty Pharmacy and for a year the process was flawless. When it was changed (why I don't know) to Optum Specialty, I first had to spend over two hours on the phone to set up process of requesting the medication. Optum demands that someone must be home to sign for this medication. This medicine was delivered by Walgreens for a year without signing and with no issues. So now I must stay in my house all day waiting for these meds when I really need to be at my son's assisting him. Delivery can be any time from morning until 8 PM. I questioned several people at Optum about this and each one gave me a different answer - ask five people and you get five different answers! I am praying I can get delivery of this cancer medication back to Walgreens. I wish I could rate Optum Specialty Pharmacy zero stars.

Horrible five phone calls and chat messages and Rx for $400 that I don’t use shipped. I called straight away to cancel Rx before Rx went to shipping department. I was told it was canceled, removed from my profile and credit card. I went to the app still there. Hence I’ve called and messaged three more service reps. Now the medication is shipped although I have ref # from calling at 5am to stop it. Now I’ll be charged $400 and await a shipping label to return Rx. I was also hung up on. I was extremely calm until I was denied an email shipping label to get this resolved. I don’t want to pay credit card and wait for Optum to reimburse once this Rx is retuned. Btw this medication is over priced, it’s been around for decades no reason for the cost. Plus my profile already say I take the generic.

Unorganized slow shipping