OptumReviews of optumrx.com

To ALL employees involved with my RICO Case: Ready for prison? Turn yourselves in now -- trade a lifetime in chains for the few years you can still salvage.

Didn’t have the option to leave less than one star but my experience since being forced by our insurance to go to Optum has been terrible. I have spent more time on the app in the chats and on the phone that at this point I should be on the payroll. Every single medication order has required multiple calls and all of my medications have been delivered late. I would not recommend them to anyone.

Hi there, On 3/10/26, I canceled an upcoming prescription for Jardiance 10mg because I'm currently unable to afford it. I was told by an Optum RX employee that I had successfully canceled my order before it shipped. I was lied to by this dishonest, incompetent, and deceptive company, and I ended up being billed for something I never wanted. These people have no credibility and are not to be trusted. I want my $439.69 refunded to me ASAP. Thank you. Dave Hunter This is a copy of my online chat transaction in which I requested cancellation, was told it was successful, and was promptly lied to when they processed the order anyway. These people are not to be trusted under any circumstances. "Please cancel my current prescription for Jardiance 10 mg. It's no longer covered by my insurance, and I'm no longer able to afford it. Thank you. Read You – 1:53 PM I appreciate your confirmation, David. I completely understand your concern, Thank you for provide information. Let me go ahead and check that for you. Kindly Please allow me 2-3 minutes to pull up your account. Max C. – 1:54 PM Thank you. Read You – 1:54 PM It's my pleasure! Max C. – 1:54 PM Your patience much appreciated. With your due request, I have successfully canceled your order for JARDIANCE TAB 10MG, David. Aside from this, is there anything else I can be of service? Max C. – 1:57 PM"

I can never have my medication without going through unnecessary obstacles and calling over and over again. Im to the point of giving up dealing with them.

4 days with out my Blood Pressure meds. Spoke to someone who "filled" it but will not be in for another week. Had to fill elsewhere and pay full price as Optum said they cannot cancel it, after only an hour after speaking to them about refilling.

I and my husband have been getting our meds thru Optum for years. We always got them in 2-3 days after shipping. Several months ago, they started going the cheap route and sending the meds thru parcel select mail. Now, they take a week to 10 days to get them. They even send controlled meds that way. I called to ask if I could get them sent faster, and the rep outright lied and said they have always sent them that way, even though I knew they went from first class to parcel select, because we have been using them for years and I know how they were mailed before. She was very rude and finally, I just hung up on her.

Optum decided it would not ship my refill on an important med I take at bedtime. I would give this pharmacy zero stars if I could. Customer service is a joke. They keep transferring my call because they have no clue what is happening. Rude customer service. It’s been a week now calling them about my medication and I still do not have it. Now I only have enough for 1/2 dose tonight. Thanks Optum for not being able to complete my refill. Now I suffer because of your incompetence.

Would give 0 stars if I could. I have a horrible chest infection. The help they provided was a nasal spray offered over the counter and some cough medicine. And said to wait 10 days and it should go away.