OptumReviews of optumrx.com

They somehow got hold of a prescription that I had been getting from a neighborhood pharmacy. They said it would take up to 10 days to arrive which was long after I would run out. One agent told me how the neighborhood pharmacy could request a transfer to fill it immediately but when I went there OptumRX refused the transfer. Then three agents on three different days said they canceled the order so I could have my doctor send a new one but all three lied and it was not canceled. When my doctor sent a prescription to my neighborhood pharmacy OptumRX denied it because the original order had not been canceled and refused to make an exception even though I had proof it was their own agents fault for not canceling the order. I had to pay out of pocket.

For the second year in a row Optum healthcare has failed to take action to provide the basic actions needed as a healthcare provider. They failed to submit the paperwork to my insurance provider for approval of medication before the expiration date. I informed Optum in January 2026 that the prior authorization for my medication was to expire at the end of February and needed to be resubmitted for approval. I called a week ago and again asked that they take action. Now, as we are in the middle of the month of March and I’m out of this medication, my insurance provider is still waiting for the prior authorization request from Optum. How can you call yourself a healthcare provider when you can’t provide the basic healthcare needs for your patient.

Horrible experiences Just all around incompetence. Prior Authorization was approved in January, have been on the medication for months now and just approved again March (no idea why????) then two minutes denied. Looking for a lawyer and reporting to state, federal levels

My doctor sent a perscription to Optum Special Pharmacy. They informed me it needed to be approved by my insurance company. In 2 weeks Optum informed me it was approved. I placed the order on the website and paid for it. Weeks later I checked status on the order only to find it was cancelled. I was never informed. I asked why and they said my doctors office didnt answer the phone for a approval to ship it. This is the most irresponsible company I've ever dealt with. I'm done

Took out $480.00 out of my bank account on 3/4/2026, without any notification for a medication and shipped it the same day without notifying me about it to see if I wanted to cancel it, and lied about when the money would be put back in my account.

I don't even know where to start sharing our terrible nightmare experience with this useless place/service. They so-called "manage/administer" my wife's UHC healthcare programs and benefits, and it is a total waste of our time and emotions, a real disaster, so much confusion, incompetence, a huge SNAFU. UHC offers $100 HRA benefit for enrolling in a some programs, like Cancer Case Management Program, but it wasted so much of our time and caused us so much frustration that now we would rather pay them $100 to leave us alone and save us time and emotions/frustration. What a NIGHTMARE!!!

Stay away from Optum because they tried to charge me $700 for a routine physical after insurance. I tried to dispute the bill and Optum lies and persists. They want to drive profit instead of caring about people, because they are terrible people.

The management team at Optum RX Speciality is the worse. Spoke to the Supervisor DJ there and he was incredibly snarky, rude, and sarcastic. He did help at all with answering my questions.