OptumReviews of optumrx.com

The absolute worst experience ever. You are routed to asia where the english is sub par. Then they never get to the point and read off the script. Can we not run a successful company here?

Optum overcharged me for Repatha pens. They charged me $568 and then upped that amount the next day to $578 for 7 shot pens (84 day amount) while their website indicated $515 for 8 pens (100 day amount). After several discussions (over 4 days) with various people and departments, put on hold, etc, etc. I gave up!! Look how simple this could be, just charge me what is on the website for the amount indicated. Terrible!!

When you don't need an RX they send endless texts to you telling you it's time for a refill. Even if you select STOP to opt out of notifications, the notifications keep coming. When you DO have your doctor send in a prescription it doesn't come and you have to call them to relaase the damned thing. Horrible system.

These people are evil. After 4 years of taking a medication for chronic conditions, they required a prior authorization, which they then denied. They stated some arbitrary reason for the denial. It took an appeal an after a month and many many angry phone calls they approved it. But I went a month without medication. I'm retired and this was a PPO plan, so not what you would expect.

They lose faxes sent it, then deny they were ever recieved, and lie about available refills and arrival dates. Apologize profusely then get angry when you dont grovel

I wish there was the ability to give no stars. This company will wait until the last second to fill your prescription. As a result, the meds will not show up on time. They also don’t let you know when they’re out of medication. Do you know how you find out? They are out of medication? It just doesn’t show up, you call and then they tell you. By then you are in a pickle. Unfortunately, this is the company that my employer requires us to use and I’ve just decided it’s not worth it. I pay out-of-pocket now.

90% of the time, we have to call due to order errors. Wrong amount sent, missing prescriptions, order not even shipped, sent to old address, no notice of out of stock meds, you name it, they manage to do it. Difficult to get through to a real person, BOTS are clueless. My spouse is on the phone again as I type this. Just told med is out of stock, no idea when they can get it, no help in where/how to get a vital medication. Left on your own to figure it out so you don't end up in the ER. No one anywhere is interested in improving it either. Been like this for literally YEARS!!

It is a nightmare to get a refund from Optum Rx. In error, they deducted $900 from my account for a prescription that totaled $230. I noticed the error when the amount posted to my account. Of course, I contacted them immediately, not being naive to think they would contact me. I have made multiple contacts with Optum trying to get this resolved and my money has yet to be refunded. With each call or chat, I am told two to three days and the refund will be in my account. Well, that surely did not occur. I filed a complaint yesterday but my guess is that will tossed in the circular file. My next move is to the billing department. With such incompetence, how do they remain in business??