OptomaReviews of optoma.com

My UHD51A projector finally quit on me. It was nothing but odd problems throughout the years of owning it. Research online also shows from professional testing equipment that the projector was not nearly as bright as was claimed by Optoma and after a period accumulating research, I finally understood why HDR and other visual aspects on the device were underwhelming. At one point, the frame interpolation stopped working. Picture settings kept randomly resetting. Lots of terrible dark and white crush. The 4K was never very impressive and HDR was barely effective. (I thought this was normal because it is a projector and not a TV) When I called in, a lot of pushback was offered when I tried to provide feedback as a former customer who was moving on to a different brand. Despite my clear expression that I was merely providing feedback after my experience with this model, they insisted that I should have brought this up during warranty and that their newer products would absolutely impress me. So according to the person in support, I had to have all the problems within a year in order to have any valid comments about the device and that I should take their word for it (again) that their newer products are now amazing. On a final note, my true purpose for calling was to ask them for some troubleshooting tips about why my projecting wouldn't start anymore despite replacing with a new lamp. I am suspecting the color wheel as faulty since a reference marker on it appears to have rubbed out but they refused to offer any sort of input and insisted that I send it in and pay a 150$ US diagnostic charge excluding labor and parts to get any further with them. They wouldn't even provide me with any information on where I could send it locally to have it repaired. Hard pass on Optoma going forward.

I recently bought an refurbished OPTOMA UHD65 projector. i usually avoid refurbs when it comes to projectors,but i thought i would try it since the price was reasonable from buydig.com. and this was a factory refurbished unit. well i have learned my lesson wont be doing that again. the unit came dirty inside and out and the top covers looked like someone used it as a snow board. buydig immediately offered a refund but i didn't want a refund i wanted a projector that wasn't beat to death. this wasn't buydigs fault as they don't do anything but sell and ship,they have to take the manufacturers word for it. so i emailed optoma and didn't get a reply of course,so i called and spoke with a nice lady who couldn't give me any information on their refurb process . i kind of tripped her up alittle when i asked her if i had bought this projector new and sent it in for repair in the condition i described above would they honor the warranty she says no. she then says because it came from optima this way, it would be covered under the 90 day warranty. as i said above lesson learned i wont be buying any other optima products in the future. i have only bought one other factory refurb out of all the projectors i have owned (jvc dila sony sxrd boxlight/sanyo lcd) and that was an Mitsubishi HC7000 lcd and it came over packaged and immaculate. no scratches it was clean, you could not tell it wasn't new, i still have and it still looks perfect.