OptiontownReviews of optiontown.com

NO REFUND GIVEN - SCAM ALERT In March 2021, the Optiontown/Britsh Airways partnership ending and it was advised that refunds for unused credits would be given. Countless emails to customer service with very limited response or generic copy and paste response and finally, in August 2021, Optiontown advised the refunds had been processed by British Airways and refunds would come to original payment card but about 10 days later, credit card company confirmed no refund has come. This is a scam. No response from their customer service since then and it seems there is no intention to provide the refund. Total fraud. #optiontown #scam #fraud #britishairways If ref to Optiontown comment, again, another copy and paste comment with no intent to pay refund. False promises.

I am struggling for more than 1 and half year to get my refund from OptionTown. I had upgraded my Thai Airways ticket through these scammers. They promise you a refund and give silly excuses. They have asked for my Bank details multiple times and till date there is no refund. Even post involving Thai Airways they have the audacity to not refund a single penny. Their Customer Care is the worst. They even give you fake transaction details which when I verified with my Bank never took place. Its the epitome of a scam website.

Tried to upgrade and was not upgraded. The website promises refund within 5 business days of the flight. The flight was on July 30 and we are beginning September. I think this is a scam!

🚨BIG ALERT OF FRAUD/SCAM AT OPTIONTOWN & BRITISH AIRWAYS🚨 We bought an expensive pack of 24 flights in bulk in advance through a British Airways' partnership with Optiontown. We got an email saying they would terminate this program and obviously refund us for the unused flights we have purchased IN ADVANCE. However, this is FAKE! The channels provided to get the refunds DO NOT EXIST so that we are never able to get the refund. No one answers the phone or replies to emails for 2 months. How convenient, no? SHAME! The pandemic is no excuse to steal from your customers! #optontown #britishairways #travel #fraud #onlinescam

What Mess and Big Scam!! I made a booking but tickets are yet to be issued yet my trip is 3 days away. Customer care is just non-existent. I have written emails after emails with no response

it is almost a scam. there is no response to any calls or chatline. I tried to speak to one of the managers sachin Goel and he was very rude. It is a messed up company that you should avoid. true scammers

Things work well if everything is perfect, the slightest change catches them off guard and they either don’t do anything, either blame it on the airline. I’m trying to recover 350£ since March. Lost a lot of time asking obvious questions. To be avoided.

I received an email that cooperation with BA will stop and we should reach out for refunds. It's been the best part of SIX months now of constant chasing and getting canned replies "we reached out the the airline and we will revert back - be patient ". Every time I am chasing and every time the same reply. If I wanted to deal with the airline I would have booked with the air line directly. As of the last 1,5 months they have also stopped answering emails all together. Avoid like the plague. Worse customer experience ever and surely a scam from this point on. 2300£ properly scammed. Disgrace.