Jayalakshmi R.
Good
Good We had booked a few flight passes before the pandemic started hoping to travel to our country but couldn't use it in 2020 as we preferred not to travel. But we could use it for 2021 and I must say it is not an easy task to get the bookings changed. It took us several e mails to get the changes done and chatting to the customer service should be avoided at any cost. E mails are a much better option but you need to be really patient if you want to get your job done. We had to change the return flights too due to the ban on entry and therefore a few more emails. But at the end of the process we got it done! The tagline is 'you can save some money if you have patience' :)