OptiontownReviews of optiontown.com

I have been unable to redeem my tickets on Kenya Airways. Customer service is unresponsive. I am looking at legal options to get a refund. Highly disappointed.

I have been waiting for my flight pass to activate for 5 days. Lots of email requesting passport which I sent 4 times. One email says they received it an will activate Then another email saying no address on my passport. Which passport has an address? I’m very discouraged with this process. Tickets are not going to be available by the time they activate. I won’t need it then. Maybe I should just dispute the charge

Pretty sure this is a Scam. All good review seem to be written by Optiontown off fake accounts. I bought a pass and it's been "under financial review" for a few days now. The contact number doesn't work and they have not sent me a single email.

The Singapore airlines deal is a complete rip off - flights are way more expensive (if not impossible to book) - and not to mention the appalling customer service. You’re better off booking directly from the airlines.

Lousy they never answer or solve problems and always keep lying . No phone to call , no one on chat. Avoid at all Costs

Really very very bad experience: - I bough 12 flights: Lost 6 flights even the flight was cancelled by the airline(RJ) in the beginning of Covid-19 pandemic. Optiontown simply said the RJ refused. - They broke conditions specifically with respect to availability and booking in the same price during the advanced booking period. - Every time you do a change you have to pay. - Problem in online Services. Sometimes you do booking or a change and things disappear; then start the process of contacting them to solve the issue. Happened several times. - loosing 6 flights and paying differences and other things, the price became double normal. Not to forget the headache and wasting time, specially not always respond in proper time, specially by phone. Therefore, I will never buy through this site and I do not encourage any one to do so. Everything mentioned above was documented with screenshots and sent to the Optiontown. In Brief sorry to say it was very bad experience for me. Kind regards. Mohammad Mahmoud

This website has a number of signs indicating you'll be scammed. Firstly, it's very difficult to find details of the registered company behind this service and in my experience, when a company hides details about themselves you need to beware. Secondly, the prices quoted for flight passes are excluding "taxes and fees" - I chatted with support and Victor said indicative tax amounts would be added to the website in a few hours (needless to say, the website still doesn't give an indication of these additional costs and it's a few days later). I think it's safer to stay away from this site. It appears, from other people's negative reviews, that if anything goes wrong and you need after sales service, you'll end up waiting and out of pocket.

Seriously I would neither recommend optiontown to anyone nor book with them ever again. It has been more than 12 months since I applied for refund but no amount has been credited. I have called them multiple times and all they say is that it will be credited by this week. But that will never happen. They are fraudsters. Poor customer service. This is my worst experience The service is very really bad and harassing.Very horrible and pathetic experience with optiontown. We had been continuouslyfollowing up with them for our refund of April 2021 pass Egypt airlines but the same excuse that they are escalating the issue and will reply at the earliest is being given since then. Although the airlines have refunded the money to them, still the refund is being held back. we are being cheated by them Iata please cancel the license not provide licnese to fraudsters Not even 1 star this company is fraud totally a fraud They use your money Please don't fall into this company also the customer care is the worst if you complaint to them they will not listen and no response from their side too . Customer care service is the worst . I have mailed them they are giving lame excuses . owner also fraud person So you can know what level of fraud these guys are. The worstest company on earth.One of the most unethical,unreliable and cheating company ever to exist .a we are expreince t donot book pass through optiotown after cancel the contract with optiontown blocked the refund for consumer he was not help to refund the amount NEVER TRUST Optiontown and they are just bunch of FRAUDSTERS trying to loot the people.This is a company of cheaters. Please note: This is a fraud company, if airlines contract cancel and block the refund for customer worst customer support. They are cheaters. They won't provide your money back and everytime they will say that in the next 7 days you will get your money back and now it's been 12 months I didn't got the refund till now.