OptiontownReviews of optiontown.com

I bought a flight pass for Ethiopian Airlines and booked three flights. The airline gives a detailed breakdown of the cost - flight, fuel, fees. Recently they have changed the name for fuel from "Service Fee - Carrier-Imposed Fuel" to the shorter word "Surcharges". This did not change the total price because the fuel is still the same amount. Now Option Town claims that these are additional costs referred to in the ToC and I would have to pay the fuel again (EUR 430 by the way). I was struggling with the lads in the call centre and will now take up legal actions. This company is fraud! Be warned!

A éviter absolument, c'est une arnaque! J'ai acheté un pack de 6vols: quand j'essaye de booker mes vols (que j'ai payés auprès de OptioTown) sur la periode autorisée ("free/no cost"), ils ajoutent des taxes et frais divers !! Au final ça me coûte beaucoup plus cher qu´en achetant directement sur le site de la compagnie !!! Quelle arnaque ...

very bad service, beware! 6 months ago i bought a pass with 20 trip from germany to jordan but due to a problem with the contract between royal jordanian and optiontown i wasn't allowed to book a trip! I've been waiting for 6 months. I have sent many emails to optiontown, until now they have not solved my problem, it cost me 7000 US dollars and I have not been able to use any ticket and now they are not answering! I got my lawyer involved, I hope I can get my money back!

I did this successfully although it took about 6 months. Best way to do this is through credit card chargeback/dispute. File with your bank and the bank will raise it to VISA/MASTERCARD. Most banks will have the following options for dispute (a) merchandise/service delivered but not acceptable (b) merchandise/service NOT as described (c) the merchant is unable to fulfill the service. If your bank rejects your dispute, tell them they are not reading your dispute claim properly and use the various options for disputes given by your bank. Explain how time-sensitive travel products are, especially airline tickets that have an expiry date. Keep records of emails, phone calls, live chat. Take screenshots and videos if need be. From a study of complaints found here, some reasons for dispute include: 1) No price protection: Upgrades to get preferred travel date leads to the cost of ticket becoming much, much higher than buying directly from the airline itself. 2) Product rules do not offer customers any protection. (Their product rules are borderline illegal & VISA + Mastercard will form their judgement based on the Product Rules you attach for your dispute) 3) Refund process starts but not completed/ Refund status left pending (while expiry date of flight pass is fast approaching) 4) Website hangs/ inability to book flight pass online via their website (Inability to book online via their platform is akin to service NOT as described/unable to fulfill the service.) 5) Uncontactable 6) Uncontactable in preferred language (no one ever responds for foreign language options) I successfully disputed even though I have fully paid my credit card bills. I am sure VISA/MASTERCARD can see that customers are at Optiontown's mercy.

By far the worst company to deal with that take your money then act like they’re doing you a favor they will send you anything in a email just to make to be quiet then they do what ever they want they sent me a email about rebooking my flight and when it was time to rebook no one replied I don’t recommend this to no one by far the worst place to book with

This is company is basically a scam, I will tell you my full experience and you can decide yourself. I did a first attempt to buy a voucher with them, they took the money and the website crashed. I sent an email to their support asking for my money, they indeed refunded me back after a week. Then I made a second attempt to buy the voucher, this time was a success. I then tried to use my voucher to book a ticket, the write in their website that they process the request and get back to me within 7 days. It has been now more than 20 days and I didn’t receive any response from them. I have sent 5 emails to the support, tried to call them (apparently they put an invalid number) and also tried the live chat option. Basically no response from them!!! So they just took the money and didn’t give me any service in return Update: they issued a refund for me. But still, it was a very stressful experience that I don’t recommend anybody to go through Second update: they tried to reach me out via Whatsapp to convince me to remove the review. Also it seems that they are tying to push on the website itself to remove my review. Would be a shame of Trust Pilot if they did so….

Change of plane on both journeys meant we didn’t sit in the seats we paid extra for, so we emailed our boarding cards proving this, still no refund, as per their terms and conditions , no response from our emails requesting an update, 2 months later nothing, poor customer service, daylight robbery and we can’t do anything about it

Do not waste your money!! Extremely disappointing. Despite issues with their partnership with Kenya airways, they will not refund my money neither will they provide tickets. Pure scam. Avoid