OptiontownReviews of optiontown.com

First of all, this in my second time using Optiontown for booking my flight. Last year's was awesome - it was smooth all the way and the trip was fantastic. This time round, it got off to a very rough start for a variety of reasons most of which, I finally realise was because I was not doing things right. However, things became even more frustrating when for more than 24 hours I could not go past "selecting a flight". On one occasion, when I did, and tried to pay using my Visa Debit card, the system could not process my payment. Attempts to have a chat and engage Optiontown personnel proved very challenging. Long cues, delayed email responses and the huge traffic only compounded my problem. However, I was determined to make it work, so I persevered. Then stepped in Jack Small and Kelly - two beautiful, professional and fantastic folks in the employ of Optiontown - you guys rock, period. Thank you. Jack gave me assurance that someone was going to be in touch with me via whatsapp to sort me out, and that was Kelly. Kelly, you are such a good and helpful person. You held my hand and sorted out days of frustration and in the end, you boost my confidence in Optiontown and I am gonna stick with you guys and recommend friends to get in touch and book their future flights through your service. Thank you, Merry Christmas and a prosperous New Year in advance. On behalf of my family! Tennyson Williams

Cheap price, a bit glitchy system but can be resolved by the support team, they are very nice tho.

Hard to reach customer service Flightpass is good but customer service is hard to reach. I sent an email, whatsapp, called thailand, australia and Singapore numbers and no response. It took me a day just trying to reach them. I got lucky with fb messenger. Someone replied and the person was very helpful. Gave a solution right away. Hope they can improve the call centers and email responses.

I was disappointed on my purchase of a Philippine Airlines flight pass due to pricing errors. Was assisted well by Mr. Victor Morris to my safisfaction though. Thank you.

Rep was so cooperative and professional. However, price offered was not worthy or attractive...

Hi, I'm really impressed and thankful to Optiontown services. Timely positive responses are really appreciated.

I bought flight pass before COVID-19 breaks-up and could not use it as there was no flights operating at that time. When I contacted Optiontown, they had asked me the relevant information and after confirming they managed me to get the flight pass redeemed as per my requirement.

I AM SATISFIED WITH THE SERVICE