OptiontownReviews of optiontown.com

I like the service. Kelly is so helpfull. The only problem I can is the payement engin. For more 3 months am not able to pay by card.

It was quite disturbing to find out that I couldn't use my Kenya Airways passes due to (most likely) some kind of negligence or noncompliance on their part. After being frustrated that it seemed I could only communicate via email, I was so glad to get a What's App number. Roger Williams was the one who helped me and provided excellent service: he was patient, kind, helpful, informative and efficient. He and I worked together over the course of four hours, and he helped me get the best option possible. Thanks, Roger!

I received connection flight changes and needed to change my other connecting flight on option town. Initially this was not working as it was less than the time allowed which was disappointing. However Jeffrey helped me quickly make the changes today, and am so grateful for the support.

Long story short, Mr Roger Williams helped resolve the issues I have been continuously emailing them about. He took the time and effort to call me on whatsapp to explain. 4 stars because of my frustration with the emails but he also advised that contacting them thru whatsapp would be quicker.

Very accommodating and helpful. Was able to extend the use of my flight pass.

Even though it took me a while to get connected I got a very good information for all my questions from representative called Victor. My advice is to focus on one customer and respond quickly to the question and move to the next one instead of making a client wait nearly 10 minutes for every questions to get answered. Thank you

Efficient service. Prompt answers and issues solved. Now I am ready to use my flight pass.

very responsive :)