Dino P.
Excellent service
It is now 3 years, i am in touch with option town. Their service is excellent. They are very much caring the customers. I will give them 5 stars
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 251 reviews with 5 stars · Clear filters
Dino P.
It is now 3 years, i am in touch with option town. Their service is excellent. They are very much caring the customers. I will give them 5 stars
Mechatronic master G.
good response and good service
PC
Excellent support, for pass extension
Saed S.
Honestly it’s as great and easy as it seems. Booking was smooth and easy. Interface is easy to use. Customer support very responsive. We travelled as a family of 5 and I our return flight my wife tested positive and wasn’t able to board the flight. Just contacted optiontown online chat, they only asked for the test result and new date and in less than 24 hours her rebooking was confirmed and emailed me the new resrvation number. Trust it’s as good as it looks and no hidden catches. Enjoy and don’t hesitate to use. Thanks
Joseph N.
The best for many flight bookings and customer service. Always replies to emails on time. Used for three years without any challenge.
Ali S.
I need to modify my flight booking, customer care and online chating team were very professional, supportive and responsive team. Thank you All
Khaled hab al R.
OptionTown is a trusted company to book airline tickets more than the airlines providers. I had several problems with different airline providers and OptionTown they do have their own rules and conditions when it comes to change booking. They were able to cancel and change my booking without any extra cost In less than 24 hours from my departure date. They are really a trusted company. Special thanks to Rayan from the customer service team who helped me and supported me. Ryan you are a champ Sir! Good luck for a successful more business to come in 2022. Regards KH
Response from OptiontownJan 16, 2022
We thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Jacqueline
It was a pleasure dealing with the customer service. Had to change the date of my ticket and they were able to do it for me.
Response from OptiontownJan 10, 2022
We thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.