OptiontownReviews of optiontown.com

Breach of Data Privacy laws. In cooperation with Vietnam Airlines, Optiontown scrapes guest and flight booking data prior to being engaged. Illegal. Submitting formal complaint for investigation

I communicated with Optiontown last January asking to upgrade my return tickets on Egypt Air Toronto/Cairo/Toronto. The trip on February 25. I paid the requested fees to Optiontime immediately. Three days before the departure from Toronto Optiontime asked me to pay extra charges for the upgrade with an explanation they have a mistake in calculating the upgrade fees. I paid the extra charge. Before few hours from the departure, I received a regret message that Optiontime is not able to make the upgrade, and I will get my money back within 5 working days. I received back the original money and still todate I didn't receive the extra money i paid. Made many complaints with no positive result.

Requested and paid for an upgrade with Vietnam Airlines. Got the confirmation email stating that I had been accepted. Arrived at the airport and told that business was full. I should have been refunded 15 days ago still waiting. I have now contacted my credit card company (Barclaycard) to arrange a charge back. If your is a similar situation lodge the charge back with your card company.

No information, miserable customer service, non-working support telephone number, problems getting refunds.

Fraudulent thieves be aware this company is under investigation by the FBI .Many have been scammed stay away . The call center is a hoax and they do not reply or call you back . I lost 200 USD and a perfectly good ticket that is now unusable . Internet scam company . Please contact your local or international branch of the FBI and report your dealings to them ASAP

Steer clear of optiontown. No Upgrade and no refund as promised. Its the old story that if it seems too good to be true it probably is. Promised a refund within 5 days of failing to get an upgrade and that didn't happen so now in a battle to get my money back.

Avoid. When airlines cancel the flights, your refund will not be forthcoming. On occasions such as ours, the flight was cancelled. This is apparently beyond the capabilities of the company to handle and have escalated the matter to the “Senior management” to authorise a refund. Not sure who they are but when asked, the agents don’t know either! Several calls have resulted in a constant “we will get back to you in 48 hours”. Not once has this been kept to. I’m sorry to say I’ve just taken legal advice on this company and would thoroughly recommend avoiding. The enticement of bulk discount is not worth the hassle.

Booked a flight and received a confirmation. At the airport, was refused as no message from Option Town. No refund even after 15 days. Unable to reach their call centre (+9111 45224444). All I get is some crap music. Never book and don't know why Air India has signed up with them for upgrades.