A national network of home infusion and healthcare providers.
Option Care (optioncare.com) has 51 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Pat G.
Two out of three deliveries were incorrect. The first failed to send saline solution and Heparin. The second delivery sent Saline Solution labeled as Heparin. Also the ice pack in the second delivery was thawed. If you try to call you don't know which number to pick. Most of the time you have to leave a voicemail message that they never bother to return. They need to staff their facility properly and hire people who realize that mistakes can cost lives!
patti
RUN FOR YOUR LIFE, I CAN NOT BELIEVE THIS COMPANY HASNT BEEN SUED BY NOW....NO ONE EVER PICKS UP THE DAMN PHONE, EVER !!!.....MY BOYFRIEND GOT DEHYDRATED AND ENDED UP IN THE ER WHERE HE ALMOST DIED FROM DEHYDRATION, HYPOTHERMIA, LOW BS AND LOW BP....BECAUSE THEY DIDNT SEND US FEEDING BAGS... I REPEAT, RUN FOR YOUR LIFE, OR YOU OR A LOVE ONE WILL DIE.
J H.
Why is my wife being billed for charges before you even bill medicare? I've paid over eight hundred to option health care and they have yet to bill medicare. NOT PAYING ANOTHER PENNY TILL THEY BILL MEDICARE!!!
Kathi
I’m so fed up with Las Vegas business office. How many times do I have to give them info so they can bill my Grant? Incompetent Staff. People are leaving due to business office. Pharmacy communication sucks. I’m seeing a new Neurologist because my other one moved and not practicing anymore. I get an IV infusion every 2 weeks without it or skipping my symptoms come back. I would think the pharmacist would inform me that I needed new orders for my infusion but needed to see my Dr. first and then Option Care pharmacy would send the order to be signed.So it was a rush job and I was embarrassed that I just met my new Dr. and he had to rush and sign the order. Talked to Jessica that I was unhappy that I wasn’t informed about seeing my new Dr. right away if I had not seen him yesterday I would have missed my infusion that is scheduled for tomorrow.I did raise my voice to Jessica the manager of pharmacy , she said we take good care of you….i said what ?! One time I waited almost 3 hours for my medication. She then said “ so you don’t like your nurses” OMG! She changed the conversation from her to the nurses!? I absolutely adore my nurse , Anna at Las Vegas clinic. Also Teresa the scheduler is awesome! I do have to admit that I’m getting my med from pharmacy at a timely manner now. Communication from Pharmacy would have prevented my stress and anger from them. 1 star to Las Vegas pharmacy because disorganized and communication to the customer sucks!
S.W.
I have had my infusions at Option Care every month for the past year and have had so many issues. I'm at my wits' end. I need my medication and I'm trapped because this is the only company that my insurance will cover. Just a few of the main problems: -Rescheduling my appointment without telling me (until I show up) and insisting that I'm just crazy when I say I was scheduled -No transparency about my medical records -Saying I need labs when I just did them and insurance won't pay for them this soon -Harassing me about bills that are not itemized or clear or even correct (quite literally harassing me while the nurse is accessing me for IV and it's supposed to be a sterile environment)
Michael R.
This is a terrible company. I just got the final invoice on six weeks of infusion. It was $400 more than they told me it would be if you have any choice. Do not use this company.
David H.
They won't return calls, sent bill to wrong address even though they had correct address. Billing and customer service are terrible.
K.B.
Not once, not twice, but three times I was given incorrect information, billed for a service I never received but what I did get was lots of twisted "facts" from the rep Sierra, and plenty of medical gaslighting. They stole my money for services never given and even after filing a complaint with the BBB they ignored the complaint and I never got my money back. Stay away from this company, they are thieves and do not care one bit about people who are chronically ill.
