Option CareReviews of optioncare.com

So far, I am extremely un impressed with the whole thing. I was told by my Option Care Rep Julie at Mayo Rochester,MN that supplies with everything I need would be delivered. Not delivered yet. I called 1 Option Care phone # and they don't answer. I call my Rep and wasn't able to talk to her. I then left her a VM saying I only had 1 day of formula left. No communication from Julie. About 08:30 PM I got a knock on my door. It was a very irate Option Care delivery person admonished me " you need to answer your phone!, there are other people waiting! First, I explained my phone had been charging. He kept trying to make his point. He didn't have any customer service ability at all. NO ONE treats me like that at my own house. Extremely disappointed so far.

Just really blunt, crappy customer service from start to finish. Amie Skinner was the Nutrition Care Coordinator we worked with and she just seems like she hates her job.

My husband was hospitalized a total of 17 days for an infection and was released from the hospital with a Pic line and needing antibiotic infusions for 6 weeks. Hospital started him with option care, stating that was our option and we were told his bill would be 140.00 a week for 6 weeks. I thought my husband was going to die with out the medication so yes, I signed. We have medicare and a drug plan as well as a supplement . Man many phone calls with many different people, didnt change a thing. Finally our insurance agent got involved, because Medicare told me that it was a medical necessity and should be covered. After several phone calls by our agent it was discovered that the order was being coded wrong and that's why it wasn't covered. Did this fix it, no. Our agent was told on the last phone call that, we agreed to pay. We finally, after over 800.00 talked with prescribing doctors office and was able to change the pharmacy and now it is covered all but 5.00. They know they can't get as much from medicare so they took advantage of our desperation and I signed under duress. This should be illegal and they should be ashamed of scamming money out of patients in this way.

Poor customer service for the enteral department. It takes forever for them to answer and when they do they have an attitude.

Absolutely terrible service. No one ever answers the phone or returns call. We have left multiple messages and calls are NEVER returned. This is unacceptable for a health care company.

Well im on iv antibiotics not supposed to miss a dose but here i am no meds if this infection gets worse because of it i just might sue. I been trying to reach someone all day. Its impossible. I went to thier office in houma la. Today expecting to get my meds and supplies. Not only did i not get them but the nurse there did nothing to help me find out when or if they would be delivered. I was told to bring my own supplies in with me next time to change my pick line dressing and the saline and hep to flush... I called nola and they did not help me. Told me they would call me back in 15 min. Nothing. Its 10:47pm and no meds yet. I missed my dose for today. When they do deliver its always 10:30 pm or later. Im calling to get my meds tomorrow. From the hosp. And report this shifty company. They really messed me over.

OC is one of the most mis-managed medical companies I have ever tried to obtain services from. The left hand does not know what the right hand is doing, the communication is poor, management has understaffed them or they cannot find employees that actually care about their work. I did not feel like "Part of the Family" as their out going voicemail tells how you will be treated. Do not believe management when they tell you they are addressing these issues. Believe EVERY bad review here. I do, now that I've been dealing with them for a week. Avoid. I finally went to another provider as this company has bad management.

Does anyone at Option care's "Centers of Excellence" ever answer the phone or return calls? When they finally get around to returning your call, they want you to go to a different "Center of Excellence" than they used last month. Of course, the number is different than the preceding month so there is no caller ID. So it looks like any other spam call. Which brings me to -- Why are they expecting me to give my credit card info to a call center in India? So you try their online reordering, which proudly announces that the link has expired five minutes after they text you. The irony is that I have been with them 7 years and every month they make it more difficult. Another American company desperately trying to go out of business.