OptinMonsterPowerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
OptinMonster (optinmonster.com) has 375 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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th
Nwachukwu was incredibly thorough, kind, and helpful. They addressed our concerns seriously and provided several solutions. They also responded promptly!
Response from OptinMonsterJul 7, 2026
Hello 👋 I'm so glad Nwachukwu could provide great support for your concerns, I'm sure he will be very pleased when I relay the message to him. We alway aim to provide world-class support, and I'm so glad we could quickly assist you!
RareHelge
I wanted a refund because i could not afford it. Mustafa helped me without any issues, i'm very pleased with the customer service. I found optinmonster easy to use, got some conversions from it.
Response from OptinMonsterJul 2, 2026
Hi there, Thank you for the kind words! I’ll be sure to let Mustafa know he made your refund process smooth and stress-free. We completely understand that budgets change, but we're thrilled you found OptinMonster easy to use and saw real results turning visitors into subscribers! Wishing you continued success in all that you do. 🥳
Pauline C.
So helpful at the beginning to assist with the setup ! I've had some troubles finding the different settings for the Content Locker option. Not only did they helped me within hours, I've also received a video to help me out on my own account. Amazing, amazing, amazing.
Response from OptinMonsterJul 2, 2026
Hi Pauline 👋 I'm so happy we could provide quick and easy help to configure your Content Locking campaign! We always try to exceed expectations, and look forward to helping you anytime in the future. :)
Jeffrey F.
Mustafa from support went above and beyond to help us! Our organization's website was dealing with heavy bot traffic that suddenly drained our campaign pageview limits. Mustafa quickly hopped on a video call to understand our challenges, explored different solutions and ultimately developed a custom solution to help protect our campaigns. Thanks to his exceptional support, our campaigns are in market during our most critical time and bringing in real conversions. He was incredibly knowledgeable, patient and efficient. Thank you Mustafa!
Response from OptinMonsterJun 23, 2026
Hi Jeffrey 👋 We're so glad Mustafa could jump on a call, get to the root of that bot traffic issue, and help provide a solution to protect your campaigns. Knowing your campaigns are live and converting during such a critical time is exactly the outcome we hope for. We'll make sure Mustafa hears your kind words—thank you! 🙌
Sven V.
Service is always extremely fast. Issues have always been solved.
Response from OptinMonsterJun 23, 2026
Hi Sven 👋 Thank you so much for the kind words! We're thrilled to hear our support team has been fast and effective in solving your issues. That's exactly what we aim for. 🙌
Ryan S.
Responded in about 5 minutes with the correct solution to the issue I was having. I cant ask for better than that.
Response from OptinMonsterJun 23, 2026
Hi Ryan 👋 A 5-minute response with the right solution? That's the standard we hold ourselves to! Thank you for the great review—we're so glad we could help. 🙌
Dan
Erica and the entire support team were vital in helping us meet a massive deadline. We ran into a big obstacle that would not allow us to move forward in our process. They took on the challenge and fixed the issue. Throughout the process the communicated effectively and answered all questions. I truly appreciated the effort and time they put in while being honest and transparent throughout.
Response from OptinMonsterJun 23, 2026
Hi Dan 👋 This made our day—thank you! We're thrilled our team could help you overcome that obstacle and hit your deadline. Clear communication and transparency mean everything to us, and we're so glad it showed. We'll be sure to pass your kind words along to Erica! 🙌
James H.
My customer service experience was very quick and helpful. Nwachukwu was specifically very knowledgeable and understanding. Stellar customer service and I wouldn't hesitate to sign up again.
Response from OptinMonsterJun 8, 2026
Hi James 👋 Thank you so much for the kind words! We're thrilled to hear Nwachukwu made such a great impression — knowledgeable and understanding is exactly what we aim for on every interaction. We'll make sure he sees this. Welcome back to OptinMonster, and we can't wait to help you convert more visitors into leads and sales!
