OptinMonsterReviews of optinmonster.com

Response from OptinMonsterDec 20, 2021

Hi, Dusan, I'm sorry to hear you've felt scammed by OptinMonster. That's certainly not our intention! You're right; the system auto-upgrades you to the next plan level when you hit your account limits. Before this happens, we send two email notifications to make sure you know what will happen if you reach your account limits. Here's a copy of what one of the emails says - https://a.supportally.com/qLMZTu. We want you to have full control of what happens to your account so that email will also allow you to change your upgrade preferences. That way, you never have to worry about moving off your selected plan or being charged unexpectedly. Since you've been charged, you can take advantage of our 14-day unconditional money-back guarantee. Our billing team will be happy to refund the charge today once you write into [email protected]. We're sorry OptinMonster didn't work out, but we wish you luck with your future endeavors!

Response from OptinMonsterDec 17, 2021

Hi Matheus, Thanks for letting us know you were having some trouble requesting a refund. That's certainly not expected behavior, so our team will look into this to ensure no future issues. The good news is your refund request did get to our support team, and they've issued your refund earlier today! We're sorry OptinMonster didn't work out, but we wish you luck with your future endeavors!

Response from OptinMonsterDec 8, 2021

Hi, Tom, I'm sorry to hear you've felt scammed by OptinMonster. That's certainly not our intention! We strive to put people first, and one of the ways we do that is by offering an unconditional 14-day money-back guarantee. We're always happy to refund a purchase within that timeframe. I was able to find your account in our system and found our team processed your refund today. You should see the funds in your bank account within 5-10 business days, depending on your bank's policies. We're sorry OptinMonster didn't work out for you, but we wish you luck with your future endeavors!

Response from OptinMonsterNov 22, 2021

Hi, Frances, I'm sorry to hear you've felt scammed by OptinMonster. That's certainly not our intention! We strive to be fully transparent, so we stay in touch every step of the way. We do this by sending two email notifications before you reach your account limits. Here's a copy of what one of the emails says - https://a.supportally.com/qLMZTu We also give you full control of what happens to your account if you do reach your page view limits. That way, you never have to worry about moving off your selected plan or being charged unexpectedly. If you are upgraded, or you're not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. Since it sounds like you're outside of that timeframe, I'd love to see how we can help you make the most of the rest of your time with OptinMonster. A member of our team will be in touch with you soon to see how else we can help.

Response from OptinMonsterAug 31, 2021

Hi Rune, I'm sorry to hear you've felt scammed by OptinMonster. That's certainly not our intention! We stay in communication at every step of the way by sending an email notification before you reach your account limits. Here's a copy of what the email says - https://a.supportally.com/qLMZTu We also do give you full control of what happens to your account if you do need to upgrade. That way, you never have to worry about moving off your selected plan. And if you are upgraded, or you're not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I see that our team has just processed your refund for your account as well. You should see the funds in your bank account within 5-10 business days, depending on your bank's policies. We're sorry OptinMonster didn't work out, but we wish you luck with your future endeavors!

Response from OptinMonsterAug 24, 2021

Hi Matt, I'm sorry to hear OptinMonster didn't work for your needs. We hate to be a bother, so you'll have the option to unsubscribe from addition email with each message you receive - https://a.supportally.com/GHrwHp We've also proactively removed you from our email list as well. So you'll have a little more room in your inbox. Thanks again for sharing your feedback and giving OptinMonster a try. We wish you luck with your future endeavors.

Response from OptinMonsterJul 6, 2021

I'm so sorry you didn't find our service useful and had some trouble canceling. Our goal is to make our service, including canceling, as simple as possible. One way we do that is through our 14-day money-back guarantee! Our team would be happy to review your account and work with you to finalize canceling your service. ​ ​Can you contact us at [email protected] so we can make sure you're taken care of?