Optimus FuturesReviews of optimusfutures.com

The onboarding process was a bit complicated. I had subjectively the feeling that everyhing will be configured manually and this in times of AI. BUT: the most important part is that I have an support now. Comming from AMP Furures it looks much better for me. Many thanks, Matthias

This suck broker! Customer service suck ! It will take you forever to withdraw your own money back. Smh

Brand New to Optimus. The help from Jake in customer service was personalized and exceptional. I tried Ninja Traders, they were useless and I pulled my account from them. I tried AMP, They have the worst customer service I think possible. My trades seem to execute flawlessly. The proof will be in the daily transaction statement. But so far, I am very pleased!

Worst support I’ve ever experienced. Seriously, if you want to open an account or have a problem that needs to be resolved, it feels like maybe by the middle of next year you’ll finally get an answer. I understand that delays and mistakes happen, but trying to run a business with this level of communication and lack of common sense is unbelievable. I have never experienced worse customer service in my life. On top of that, some of the interactions genuinely felt like they were making fun of me instead of trying to resolve the problem. I wouldn’t recommend Optimus Futures to anyone — not even my worst enemy.

Best customer service so far!

Optimus has a reputation for excellent customer service and they have have exceeded my expectations. Their prompt responses to questions as well as assistance in making things happen quickly and efficiently has made the entire experience a very positive. I highly recommend them.

Fast and qualified response.

I have used several trading platforms and brokers. Unfortunately, my experience with Optimus has been by far the worst. Initially, I was attracted by what appeared to be competitive margin requirements. However, I later discovered that the margin information displayed on their website was outdated and did not reflect actual trading requirements. Because of this, I would strongly advise traders not to rely solely on the information published on their website. Another major issue is the complexity of their operational structure. Traders have to deal with multiple entities such as Optimus, Ironbeam, CQG, Certigo, and others. When problems arise, it can be difficult to determine who is responsible, creating unnecessary confusion and frustration. Their account statements and reporting are also difficult to read and understand compared to the more user-friendly systems offered by other brokers. Overall, the platform and supporting infrastructure feel outdated, resembling systems from decades ago rather than modern trading technology. My biggest concern stems from a situation where I lost money after receiving conflicting information from Ironbeam and Optimus. I followed the guidance provided by Optimus, only to later learn that Ironbeam had a different interpretation. The lack of consistency between the organizations created a costly and frustrating experience. Optimus Customer Service is one of the best. I mostly got connected to one person and he provided best guidance and help. But when i connected to other customer service, they provided vague answers. I found Ironbeam's customer service to be extremely difficult to work with, making it challenging to get clear answers or timely support when issues occurred. If Optimus is used via TradingView, it'll not enforce to not buy a contract if the dates are near. But Ironbeam will liquidate the position based on the dates and charge a fine on top of this. So need to manually check the dates. Based on my personal experience, I cannot recommend Optimus. The outdated systems, confusing relationships between service providers, inconsistent guidance created a trading experience that fell far below my expectations.