opticsoutfitter.comReviews of opticsoutfitter.com

Terrible customer service. $300 pair of glasses and no one picked up my call or returned my email, almost a month and nothing

Ordered glasses, wrong item showed up. Cannot get a hold on anyone over chat (never online), calls (infinite hold, nobody picks up), or email (no replies). Also, notice how all their positive reviews here are between Apr and June of 2025. No support/service and 0 communication after they take your money.

Getting a hold of customer service regarding the status of my refund has been extremely frustrating. It's been over a month, and I have received no response despite multiple attempts to contact them by phone, text, and email. The lack of communication and support is unacceptable. This has been a very disappointing experience, and I will never purchase from this company again.

Missed delivery dates and unresponsive customer service. I ordered from them twice, thinking maybe my first experience was an fluke. Second experience was even worse.

Order placed on 3/23/26 for a pair of glasses for my daughter. 6 days later(not sure why it took 6 days) I receive an email asking for my daughter's PD to which I responded that same day. My order conti yes to sit until a week later I receive a text asking same question I called at this time to explain my daughter needed the glasses for a 4/18/26 gymnastics competition. I was assured they would be completed in time. After the order passes 14 business days and now it is al.ost 4/18/26 I call back. I was told final coating was being applied and she was having shipping upgraded to next day so I would have in time. 4/17/26 early afternoon and still nothing. Call back and rep was evasive and kept saying they were doing their best and all they could do. I kept saying the obvious that I was told 3 days earlier that glasses were almost done and would be shipped next day. Rep kept interrupting and ignoring me so I asked to speak to a Supervisor. She assured me I would receive a callback by end of day from Supervisor. It is now 4/21/26, glasses are still not competed nor shipped, my daughter competed with her broken pair because of this and to top it all off I never received a call from a Supervisor. This company is a joke and questioning if even Legitimate. Do yourself a favor and do not waste your time with this company because they will not give you a second thought or care about anything. Worst Customer Experience EVER!!!

Didn't make my sons sports glasses correct. Automatically ordered a new pair without my consent and stopped responding. Still haven't received the correct pair and I'm out of money. They are scamming people! DO NOT BUY HERE!

ordered my glasses and never shipped Ordered the glasses on Jan 3rd, was told 2 weeks emailed them heard nothing back for weeks, had to file for a chargeback in order to be told the glasses were damaged in the lab, and I have to wait 4 more business days

I ordered prescription shades for softball on December 2, 2025. It is now January 11, 2026. I continue to receive the same excuse. Order# 105428