opticsoutfitter.comReviews of opticsoutfitter.com

I will spare you the rant and just say read all the other one star reviews. Same story. Never received my RecSpecs. No way to track order...no live human reachable EVER to ask where the order is...tried endless emails, texts, voicemails...after doing that every day for two weeks, I disputed the charges on my credit card for merchandise never received. It's now under investigation. This company should be put down!

I have one star because I had to in order to leave a review. I ordered my son’s sport glasses on May 25th and paid in full at the time of the order. They emailed me saying his PD measurement was missing from the order, but I didn’t receive the email until their fifth attempt to reach me. I got the measurement they needed to them on June 7th. After several emails and calls being unanswered, it is now June 24th and we still have not received a product that we paid for nearly a month later. I plan on contracting my bank for fraud if I don’t have the product by tomorrow. This is absolutely unacceptable.

Company ghosted me on my order. After weeks of waiting I have not received my order. Contacted the company via phone, email & chat. No response. My order shows fulfilled, however UPS tracking shows not delivered. Filed a complaint with State Attorney General office and contacted by bank for a refund.

I've attempted 3 times to contact them now for a new set of lenses. The phone wait time has been over 30 minutes for each encounter and no one ever answered leaving me to hang up. No one monitors their chat feature either. Attempted to go that route on all 3 occasions and no one ever responded unless you consider AI helpful (it isn't in this setting). Hard to do business with a company that has zero communication within its standard operating procedures. Time to get away from having to use them and move onto someone with some reputable reviews.

They did not deliver my order. When selling they reply fast but when after service concerns zero reply at all despite numerous tries. I ordered last May 10 and my items have not arrived here are my order details Order #120430 (May 10 2026) UPS 1ZR222F10344421998

I ordered a set of lenses. A week later, nothing. I paid, they collected the funds. Everything stopped after that. No updates on the website, no response in chat, zero answers on my many calls. This must be a scam. Buyer beware!

Ordered it and they said it takes 2 weeks. After shipping, it didn't move for a week and I called them, they said UPS lost it. They knew it but there was no proactive communication. They said that they will ship a new one in 5 business days. 7 days now. No shipment yet.

DO NOT ORDER FROM THIS COMPANY! I ordered prescription sunglasses on May 20th 2026. On the 21st, I got an email from them asking for a measurement which I provided immediately and they acknowledged receipt of. A few days later an email arrived that said the glasses were in progress and on the 29th an email said the glasses were initial stages complete and moving on to next stage. Then CRICKETS! I sent a chat to check the status on June 4th and got a link to my order which told me nothing. On the 8th, I texted again. I got a response from the automated system that the human chat employees were offline and to check back during business hours (it was business hours). On the 9th of June, I actually got someone to answer a call after being on hold for ages. She acknowledged they should be done and put me on hold to "check." She said she couldn't get an immediate answer in that moment but would text me back on the 10th; she did not. I called again today and both times, my call went straight to voicemail. Needless to say I told them in the message that they should consider my order cancelled and have initiated a chargeback with my credit card company. THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!!!