opticsoutfitter.comReviews of opticsoutfitter.com

Update from my previous review. Finally after seven weeks and inquiry from Citibank, they shipped ONE of the two pair of glasses, but they are the WRONG ones! They are not the style or the color I ordered. Ordered SLAM goggle in shiny Gunmetal/Black and received Slam XL in matte Black/Purple. Now I can't get any response on how to return them. Their money back guarantee is absolutely worthless if there is no way to get a response from them. I have called, let voicemail, sent email, and left a message on their website. Crickets. I don't yet know if I'm going to have to open a new dispute now that they shipped something, even if it's wrong. In the meantime prior to receiving these I ordered another pair from a different company and I no longer want or need these, especially since they are the wrong ones. So disappointed and frustrated.

I would avoid this company at all costs! They’re the absolute worst. We ordered 2 pairs of glasses, 1 for each of my kids. They took MONTHS to receive and when we finally did, the prescription was incorrect for one of the glasses. We tried calling customer service, but they were difficult to reach. We finally returned the incorrect glasses, but then it took weeks to get a refund. DO. NOT. ORDER. FROM. THIS. PLACE! It took multiple calls to get anything from this company. Terrible!

Not sure what happened to this company. I used them multiple times since 2024 and they were good. However something happened in 2026. I ordered a pair of sports glasses in April and still haven't received them (July). Consumer service will give a number of explanations for the delay and promise it will ship within days. They also offer free shipping, but that means nothing when the product doesn't ship. I would avoid this company for the time being until they figure it out and get back to their old business practices.

DO not ever buy from this company!!! It is virtually impossible to get anyone to respond if you have a problem with the product. I bought a pair of glasses for pickleball and the prescription was wrong. You have a 30-day money-back guarantee, but you have to get something they call a "return authorization number" (no doubt intended to create a disincentive for returns) in order to implement a return. I have called them at least 5 times and have never reached a live person. You are just kept on hold interminably with a recording that comes on periodically, apologizing for the lengthy delay. They also tell you that you can press any key and leave a voice message and someone will call you back. I have left 3 such messages and have never received a return call. They have been equally non-responsive to email. They also allegedly have a live chat line, but no matter when you send a chat message, you receive an automated reply which says they're offline and will contact you "in a few hours" when they are back online. I don't know if I will ever get my refund (my glasses cost $300), but I will obviously never buy from this company again and I recommend that you don't either.

Purchased prescription sports goggles for my son and paid extra for the ProCoat anti-fog lens upgrade. Unfortunately, the lenses still fog during normal sports use, making the goggles difficult to use and not performing as advertised. When I contacted Optics Outfitter, they refused a replacement or refund and only offered a discount toward purchasing another pair. I should not have to spend more money to replace a product that failed to deliver on a feature I specifically paid extra for. Disappointed with both the product performance and the customer service response. I expected the company to stand behind its product.

Do not order from this company. Same experience as others. Ghosted after order. Ordered a month ago. No communication. They don’t answer emails, phone calls, or voicemails. Filed a dispute with credit card to get a refund.

Would love to give zero stars but they actually refunded me so I feel like one star is deserving. My issues? Just look at all the other reviews and you will see why you should not do business with this company, response ratio is like 5 to 1 (I have to reach out like 5 times via different methods to get a response) took over a month for them to tell me that my glasses for my son didn't pass inspection TWICE before I told them to cancel my order, in that time I went to my local optometrist, got a check up for my son, and got 3 pairs of glasses, do not do business with this company. Just a complete waste of time, I would dare say SCAM, but they did refund me.

I waited nearly two months for my prescription sunglasses. I called and emailed them multiple times regarding the status of my order. I was given a different BS story each time and told I would receive a call back within 24 hours with a status update. Never received any follow up. The final call I was told the glasses were on back order...not "nearly done" or "on quality hold". Bottom line, I was lied too multiple times. I can't believe this place is able to stay in business! There is a serious lack of integrity here. I'm giving them a 1 rating only because I can't give them a zero! Once I realized I had been lied to I demand a refund and did receive one. This of course doesn't make up for the lost time (2 months) waiting for glasses that were never received and the hours...yes I spent hours on hold waiting to speak with their sales prevention department aka customer service?? Bottonline...I couldn't be more disappointed!