Optic LED Grow LightsReviews of opticledgrowlights.com

Customer service should be better! With that being said I've got a slim 650 and two Optic 8 next generation! Best lights out on the market!!!1

I have an Optic Slim 600, seems to be a good light. I recently ordered a bloom.enhancing bar. Slim 100. They created a shipping label the very next day but it has now been just sitting in limbo for 2 weeks. So much for there shipping guarantee. I tried sending email and called 4 phone numbers. Zero response. I can only assume if my Slim 600 has a problem the 10 year warranty is most likely worthless. Company gets a big fat 0 from me. Contacting bank Monday to try and get my money back.

The product is fine, however there customer service is awful. Because of this I would fully recommend looking elsewhere for this type of product. If I need to change this 750 led slim I would not buy from this company. Sad as the product is okay.

Amazing lights I have no complaints there. My complaint is with their customer service its nonexistent. Light came in works great, supposedly they have a guide for their lights. Well I emailed them, talked to them on Instagram and was told to email them for the PDF of the guide. Absolutely no reply for 2 weeks so far. If you can handle a great light with nonexistent customer service these guys have it. If you want good customer service and a good light go elsewhere.

Got the 600h slim Gen 2 light. Nice light but bad packaging on companies behalf. Camr with5 missing screws. 2 of the screws were rolling around with the light. Screws weren't in a bag just thrown in the box. Missing tool kit. Light looked like it was a floor model. Light and know boxhas light scratches on it. Do not buy fr them.

I can agree with other review Jesse blames customers and offers no real help for a premium product the warranty is a complete sham they guarantee and warranty nothing in my experience.

TERRIBLE CUSTOMER SERVICE!!! Purchased 2 x 650S units and a master controller. Both the units had issues with the Blue LED's flickering while the power was off, one worse than the other. Tried contacting company to sort the issue out. Customer service "Jesse" didn't want anything to do with what I had to say and blamed it on a bad earth connection. I sent videos of the units at two different households on multiple circuits/phases with the exact same issue occurring, thus cancelling out the issue of a bad earth. From what I have researched this can happen from either two reasons poor quality leds or the switch from driver to the leds letting residual current through. I provided "jesse" with all this information and they just stopped getting back to me. This issue caused true and tried clones to herm out and cause abnormally stunted growth (as blue light reduces stretch). I spent over $3500 with this company with little to no Support or understanding. Do yourself a favour and buy from a reputable company. I have since purchased The green sunshine companies ES300V3 and they leave the optic LED's for dead. Don't make the same mistake I made.

They advertise a 15 year guarantee for their lights, however trying to actually put a claim through seems impossible. Emails get ignored. I've been trying for over a month now to get a proper reply from someone within the company.