OpteryReviews of optery.com

Response from OpteryMar 20, 2024

Thank you for your feedback! We take customer service really seriously and so we want to make sure we address your concerns. We have reviewed your account and sent you an email update about your current removals progress. We noticed that you've written reviews for another opt out software recently - there will be a lower volume of removals if you already removed many exposed profiles. We've also sent instructions on how to submit any Removals Issues if you have found your profile on a data broker site covered on your plan, so we can take care of it right away. Because you are currently on the Core plan, it is possible the sites not covered by your plan are where you are seeing your profile. Additionally, some data brokers can take several months to comply with removal requests, but we are continuously working to remove your profile - you can see this progress in your Activity History in your account. Please email customer support at [email protected] and we're more than help you further!

Response from OpteryDec 22, 2023

Hi Jody - we're really sorry to hear you did not have a good experience, and we just refunded your payment in full. After reviewing your account, we see you were on a Yearly pre-paid subscription, meaning if you cancel mid-year, the plan still stays active for the duration of the year because you already pre-paid for it, but then it does not renew at the end of the year. When customers have issues with billing like this, the best thing to do is just email customer support at [email protected] and we resolve billing issues ASAP. You also mentioned still being able to find yourself online. There are two main potential reasons for this (a) Because your plan was only active for 2 months. As stated on our Help Desk, some data brokers can take several months to comply with removal requests. (b) Because you were on the Extended plan, which is not as comprehensive as our Ultimate plan, and its possible the sites not covered by your plan are what you were seeing. If you have any further concerns, please feel free to reach out to our customer support team and we would be more than happy to help you: [email protected]

Response from OpteryOct 31, 2023

We're really sorry to hear you did not have a good experience. Customer satisfaction is our #1 priority. Without more information we don't know what happened with your account, but sometimes customers can be unclear about how our service works and which sites the different subscription plans cover. If the service doesn't seem to be working correctly for you or if you have any questions, the best thing to do is email [email protected] and our customer support team will investigate the situation and follow up with you right away.

Response from OpteryOct 31, 2023

We're really sorry to hear you did not have a good experience. Tens of thousands of people use Optery and customer satisfaction is our #1 priority. After reviewing your account, we found it was never upgraded to a paid plan and no payment was ever made, therefore no service was rendered. Additionally, it appears you are based in Australia and as stated on the web site, Optery is only for United States residents at this time. Our customer support team would be more than happy to address any concerns you have by emailing us at [email protected].