OpteryReviews of optery.com

Response from OpteryMar 11, 2025

Thank you for your feedback, we truly appreciate you giving Optery a try and sharing your thoughts. Data brokers, including Whitepages, Radaris, and PeopleFinders, have more complex and time-consuming removal processes that require extra resources, manual efforts, and repeated follow-ups to ensure successful opt-outs. Because of this, they are included in the Ultimate Plan, which provides the most comprehensive coverage and dedicated privacy agent support. That said, upgrading is always optional. We also offer a self-service opt-out option, allowing you to manually request removals for certain sites if you prefer not to upgrade. Regarding customer support, while we don’t currently offer phone support, we do provide priority email assistance for Ultimate Plan customers. We strive to respond to emails and chat inquiries as quickly as possible, handling each request in the order it was received to ensure fairness and efficiency. We’re always working to improve our service and appreciate your feedback. If you’d like us to review your case further or address any specific concerns, please don’t hesitate to reach out to [email protected]—we’d love the opportunity to assist you!

Response from OpteryMar 10, 2025

Thank you for your honest feedback. Many data brokers process removals quickly within the first 30+ days, but more challenging ones require multiple follow-ups, which can slow progress. We continue working on these sites over time, though some brokers may delay or relist information, requiring ongoing effort. Optery removes your data only from sites where it is actually exposed. Unlike services that claim removals from a blanket list of sites, our search technology scans the web to accurately identify where your information is listed. This ensures that every removal reflects a real exposure that has been addressed. While we cover 600+ data brokers, the number of removals varies by individual—some people appear on hundreds of sites, while others are listed on far fewer. Your personalized report provides a clearer reflection of your privacy progress, showing exactly where your data was found and removed. Additionally, some data brokers require extra verification, such as a photo ID, but providing an ID and signing an LPOA are completely optional. If you choose not to submit one, we still process removals wherever possible. We’d love the opportunity to review your case further and assist in any way we can. Please email us at [email protected], and we’d be happy to investigate any remaining concerns.

Response from OpteryFeb 13, 2025

Thank you for your feedback. We take customer feedback seriously and appreciate the opportunity to address your concerns. We combine "Removed" and "Not Found" statuses because our scans use different name and location variations, meaning a profile may be found and removed in one search but not in another. While we provide screenshots whenever possible, some data brokers do not publicly display removed listings, though we continue to track and follow up on removals. You can learn more detailed info here: https://help.optery.com/en/article/why-does-optery-combine-removed-and-not-found-into-one-removals-protection-status-1acm6q4/ Additionally, many "arrest record" sites include more than just arrest records—they also list public records such as addresses, phone numbers, and emails, which is why they are part of our coverage. Our plan tiers are designed for different levels of coverage, and upgrading is always optional for those who want broader protection. Since data brokers frequently refresh and re-list information, we continuously monitor and resubmit removals to help keep your data off these sites. We have sent you an email to discuss this further and explore available options, and we look forward to your response.

Response from OpteryJun 20, 2024

Hi there! Thank you for flagging this and we're sorry you're encountering an issue with a removal! We have sent you an email so we can investigate your question about a specific data broker further. Please note that you can flag any Removals Issue in your account following these instructions! (https://help.optery.com/en/article/how-do-i-report-an-exposed-profile-or-removals-issue-that-optery-has-incorrectly-marked-removed-not-found-1d7rcth/) Looking forward to hearing from you so we can resolve this for you.

Response from OpteryJun 17, 2024

Hi there! We've been able to look into your account and your plan includes a Removal Report every 90 days with before-and-after screenshots of your removals progress. Additionally, when you log into your app, your Dashboard will show a gallery of live screenshots showing where your information was found and removed from the sites we cover (https://www.optery.com/pricing/#data-brokers-we-cover). Please note that we do not remove information from the dark web (https://help.optery.com/en/article/does-optery-remove-information-from-the-dark-web-1kf4qvc/) as this information is placed by dishonorable hackers and scammers. We're here at [email protected] if we can help you with any other questions or concerns!

Response from OpteryFeb 26, 2024

Thanks for sharing your thoughts and we're really sorry you did not have a good experience. Optery does not outsource its data broker removals or opt out operations to any other company or third-party. All data broker removals and opt out operations are processed under Optery, Inc., a C Corporation incorporated in the U.S. state of Delaware with worldwide headquarters in California. Our customer support and opt out operations personnel are located in the United States and in the Philippines. The third-party vendors and service providers we use are listed on our Privacy Policy. Dealing with data brokers is often challenging and this can lead to difficulties with certain sites sometimes which may have been what happened in your case. Please don't hesitate to reach out to our support team with questions and we always do our best to address them.