OPT TelescopesReviews of optcorp.com

I would not recommend using OPT for purchases. I purchased an item recently that was missing an included component that was listed on their product page. When I messaged their support about it, they informed me that they just learned that the manufacturer no longer includes that, and directed me to the product at OPT to purchase. This is not acceptable. If a product page says an item is included, it must be included. If it is a mistake on the vendor's part, they should make good and include it at their expense, not direct the customer to go purchase it. I will not be using OPT again, and I will be ending my affiliation with them.

you shoun’t trust “in stock 14 to 28 days “ for back ordered item on their web site. yes , it is a difficult time but it is advertized with “back in stock 14 to 28 days” and they don’t send anything after 40 days . when you tried to get updated staus of ordere, you’ll get 14 to 28 days junk from the day you requested updated status. when you tried to get more information, they will use excuse that it is a difficult time.

I ordered and PAID IN FULL for an option CEM 70G IN February, told it was enroute and arriving in two weeks. Three weeks later...NOTHING. I was told when I called three weeks ago it would be in by March 11. NOTHING. Today March 14 I called and was promised a call back when my mount was located. NOTHING!! No call back or email but they've had my money for over a month. Dont give this outfit any money unless without it being in stock, they lie. Update, item was delivered March 24 in good working order.

My experience turned out to be great I loved the item.

Terrible customer service after your purchase. Don't be fooled by the initial customer service. They are great until they get your money. Then, service is terrible. Go with a High Point, they provide service even after they get your money. I was supposed to get a tray with my tripod, it was in the description. I could return it if I paid for shipping. The law is pretty clear on false advertising. If you don't get what is on the website, the seller is required to pay for return shipping.

The very best service :) From my initial cart left open all the way to finalizing the purchase, Gary At Opt was extremely helpful, and would double check that I had everything I required to go ahead with my purchase, without being overbearing. I highly recommend Opt :)

I ordered a telescope in November of 2020 and was told it would ship in 2 weeks. In December they sent a cleaning kit and tripod and said the telescope should be shipped in 2 weeks, that never happened. Finally after many e-mails I was able to cancel my order in August of 2021. They refunded me the cost of the telescope but they would not refund the costs of the cleaning kit and tripod which was worthless without the telescope. I had to pay the cost ($ 67.00) of shipping the cleaning kit and tripod back to get the balance of my money. They wound not refund the shipping costs that I had to pay for their being unable to deliver what I ordered. I wound not advise anyone to use this company for anything. Their customer service worthless.

My experience with OPT Telescope has been good! For me, who live in Brazil, it is always very difficult to acquire quality astronomical equipment. We have to import this kind of material. I made 2 purchases at OPT, I received one and I am very satisfied, I am still waiting to send the second product to my address in Brazil.