OPT TelescopesReviews of optcorp.com

I've spent quite some $$$ over the years with this company and over 17 months ago I placed an order for an Exploradome with 50% down upfront and an acknowledgment that it may take a while and not refund available So fast forward to today and after multiple updates from an original 8 months waiting time, they have gone radio silent over the last few weeks, which prompted me to create a BBB complaint and reach out to even the CEO and no response. Be careful with this company's 50% down for observatories or other not-in-stock items.

I would not recommend using OPT for purchases. I purchased an item recently that was missing an included component that was listed on their product page. When I messaged their support about it, they informed me that they just learned that the manufacturer no longer includes that, and directed me to the product at OPT to purchase. This is not acceptable. If a product page says an item is included, it must be included. If it is a mistake on the vendor's part, they should make good and include it at their expense, not direct the customer to go purchase it. I will not be using OPT again, and I will be ending my affiliation with them.

you shoun’t trust “in stock 14 to 28 days “ for back ordered item on their web site. yes , it is a difficult time but it is advertized with “back in stock 14 to 28 days” and they don’t send anything after 40 days . when you tried to get updated staus of ordere, you’ll get 14 to 28 days junk from the day you requested updated status. when you tried to get more information, they will use excuse that it is a difficult time.

Terrible customer service after your purchase. Don't be fooled by the initial customer service. They are great until they get your money. Then, service is terrible. Go with a High Point, they provide service even after they get your money. I was supposed to get a tray with my tripod, it was in the description. I could return it if I paid for shipping. The law is pretty clear on false advertising. If you don't get what is on the website, the seller is required to pay for return shipping.

I ordered a telescope in November of 2020 and was told it would ship in 2 weeks. In December they sent a cleaning kit and tripod and said the telescope should be shipped in 2 weeks, that never happened. Finally after many e-mails I was able to cancel my order in August of 2021. They refunded me the cost of the telescope but they would not refund the costs of the cleaning kit and tripod which was worthless without the telescope. I had to pay the cost ($ 67.00) of shipping the cleaning kit and tripod back to get the balance of my money. They wound not refund the shipping costs that I had to pay for their being unable to deliver what I ordered. I wound not advise anyone to use this company for anything. Their customer service worthless.

I have only gotten into Astrophotography in the last year, so I had no experience with telescope sales companies. I ended purchasing from OPT, as they are touted as the largest telescope retailer in the world with an emphasis on customer service. That just isn't true. They seem to be solely concerned with the next sale. I purchased about $5000 worth of gear, all new, and paid cash (didn't finance). I have tried on three different occasions over the last year to ask a question about a product or purchase and have never received a response. I have tried both email and phone customer service. One time, after about a week and a half, they sent me an email asking if I was happy with the customer service I received from them...Umm, no. Absolutely not! But if you call the phone number and select sales, someone picks up the phone right away. I think they need to spend less time playing Foosball at the office, less time making spoof/April fools videos, and less time rebranding other people's products and doubling the price of said products, and get back to the job we are paying them for. Ie. the best astronomy and astrophotography service in the world. My biggest wish is that I could go back a year and order all of my equipment from someone else. I hate knowing that I supported this nonsense by buying from OPT Telescopes.

I tried to order 1300$ worth of gear on the 31st. All were listed as in stock, and I paid 56$ for 3 day shipping. It is now the 5th and my order still sits unfulfilled. I have tried contacting them to find out what is going on and have received no response. I work CS for RDQ, we have had triple the volume of sales and I personally help 60-90 people a day with their drones. There is absolutely no excuse for this kind of service when you have only made total sales of 210k by mid Sept. We have 600k and have no issues shipping same day, no issues responding to tickets, and no issues Informing customers if there is a problem. I should also mention we use shopify and only run out of a warehouse.if this company is curious why their sales are lacking... look at your management for the answer.

In July 2021, I ordered, and received, a Maksutov-Newtonian 190mm telescope. When I opened the box and examined the optics, I noticed all five screws on the 2ndary were loose and the mirror had rotated! I contacted Optcorp and SkyWatchUSA several times to solve the problem. Within 30 days, I contacted Optcorp and asked to return the telescope with a full refund. No response from Optcorp until after 30 days! So, I contacted SkyWatchUSA. They asked that I return the telescope to them and they would repair it. This has been a very bad experience.