optavia.comReviews of optavia.com

I stopped the program after four days. The coach was aware I have a limited budget to purchase groceries. She said a month's fueling with be about $400. I have a Cameron lesions and anemia. She reassured me that would not be a problem. I thought I would not have to buy any additional food. However, one cooked meal per day is recommended so I would have to buy "real" food anyway. I returned the unopened boxes and I have yet to receive my refund, after three weeks. The emails claim your return will be investigated and we will contact you. You can't speak to a live person.

Horrible "customer service"! After receiving my first box I realized that the program wasn't recommended for those dealing with eating disorders, so I contacted them about returning the unopened box. I was given the run around back and forth between the app and the website, and then told that I had already submitted a return online, which was false. After many repeated attempts to obtain a shipping label I just gave up. All of a sudden neither the app or website were functioning anymore. Basically they claim that returns a acceptable but it's virtually impossible to complete the process in order to ship the box! So I'm out $400+. I would never ever recommend this company to a single soul.

I decided to try this because one of my Facebook friends raved about it. I thought it was like nutrisystem where they give you what to eat for the week and you just supplement your fruits and veggies and have weekends off. Some of their foods were nothing to write home about but the OPTAVIA fuelings are even worse! I like maybe 3 of them. What really bugged me was that I couldn’t just pick what I wanted from the get go. The result was a box with 80% sweet stuff. Who eats sugar all day?? I was able to get most of it replaced but why have to go through the hassle? Then I had to give my CC number to my coach, which made me nervous but I trust her. I’ve just never heard of anything like that before. The first week I was hungry all the time and had headaches. Was told I had to purchase extra stuff like electrolytes because of the low sodium in the “food”. The lean and green part of it is not clear unless you follow their recipes, and even then the measurements are questionable. I lost 4lbs the first week and the second week I’m stuck. I won’t be getting more once I’m done with this. I can just have chat gpt write me a macros plan and buy my own real food at the store and get my weekends back. I wish I had thought of that before I jumped into this. The first box was expensive and that’s with a discount!

I went on this about 3 years ago. I lost a lot of weight though it was unpleasant. Of course I was so starved that afterwards I put much of it back on again. So I did it again. Lost less but it went back on again quickly. The problem is that you are just eating a bunch of soy (which made me pee nonstop) and there is no strategy or meal planning for afterwards. And they discourage exercising. Not a good long term strategy. And it’s expensive for a bunch of soy in a pouch. I am now on the Mayo Clininc Diet. Eating real healthful food that I buy myself at the store. I get a grocery list and recipes at the beginning of the week. Nutritionally balanced. And once this is past, I can see myself eating essentially the same diet with maybe larger portions and a few treats thrown in. My partner also eats the dinner meals with me as it is good food. They also ENCOURAGE exercise from the get go.

I been on program for 16 months. Not bad program. However they just recently changed the app where before we the customer had total control over our next order. With a simple click on the app you could change what fuelings you got, you could change your next order date like when you would want your order delivered. It was simple and easy. Now they “updated” the app and you have NO control. You have to call in and have them make the changes. Before you had control now they want to take that control away from us, I think they want people to forget about their next order date as it will auto ship to you n they will charge your credit card, before if you still had enough food you could move out your next date. To call in or chat with someone is NOT convenient as you have to wait. What used to take 1 minute to do can now take 10-20 minutes depending on how long you wait and it takes away the control out of our hands. I just cancelled because of this after 16 months.

I’m so tired of these products. I’ve been a member for months and there are never any new items. The coaching is Ok but the good needs some serious work. I may come back but I’m cancelling as of now

I will start with the good. The majority of the food I got was decent and did help me lose some weight. However, my review is based on the customer support that is a sham. I had decided to end my time on Optavia, instead choosing to work on the rest of my weight loss journey through exercise and a more broad diet. My auto-renew processed, but same day I cancelled my order. Now orders don't typically ship right away and especially not when order renews in the very early hours of the morning. I cancelled the order. I got no response. I emailed and was sent to their FAQ with no formal response. Tried calling, and never got a hold of anyone. With the cancelation happening the same day before they could even put the order together prior to shipping, there should have been absolutely NO ISSUE cancelling the order. OPTAVIA is greedy and money hungry though. So they seemingly ignored the cancel request and took no consideration of the customer. If you want friendly and amazing support outsie of your coach (who has no control over shipping department or overall company) don't look for that from OPTAVIA.