optavia.comReviews of optavia.com

This is an unethical, sketchy company. Stay clear. Can’t give a zero or I would. Such bad name everywhere that they are changing their name. Beware!

I ordered magnesium tablets in January and it is now March and I have asked for a refund and get no reply. I think I have been scammed and have lost $59. Don’t order from them if you don’t want to be thoroughly disappointed!

Customer service is HORRIBLE. Ordered first time, had to update some of the items due to food allergies. Guess what??? All the stuff I did Not want showed up. THEN after 2 hours TEXTING with customer service .. I get to re-order & PAY for the stuff I need while I WAIT for a refund when I return the stuff I cannot use .. AND pay for shipping the stuff I DID NOT order back to them! RIDICULOUS

If I could give them a negative number rating I would. First, the coach I had was new to Optavia. I initially began with a two-week program. At the beginning of week one, my coach began talking about the next order. My issue was I haven't started the products yet and you are asking me for another order. After two days, I decided to put the order on hold. I requested my coach put the order on hold until I was ready. I was informed by my coach it would be on hold. I wake up the very next morning, only to find out my credit card had been billed for $391? I contacted my coach and asked why this happened? I was informed they were not sure. I was informed they felt my wife and I had worked everything out on our own. No, the coach didn't do their job. I had to cancel my bank credit card so Optavia could not continue to charge me. I had to badger both my coach and her co-coach throughout the process. It appeared neither one of them read their texts. The order, I did not order, came in and 75% of the order were items I never eat. I did not get the order initially because Optavia put the wrong ship to address on the box. It was one thing after the other. I returned all items without opening the box. Unbelievable how poorly the whole process was. Beware!

Worst customer service ever. I had to cancel a shipment and change my next delivery due to being ill for over a month with a virus. I then received a message that my order was on the way! I called the customer service number and was on hold for 30 minutes. Then I opted for a call back. Over a hour later I got a call from Nicole who I could barely understand due to her heavy accent. I explained the issue and then I was disconnected. She never called back. I left another message to be called back. No call.

My friends and I tried the Optavia diet. Many of us developed eating disorders. The Optavia fuelings are so expensive and also very processed & unhealthy. The low calorie diet was making me dizzy and disoriented at the gym. I had trouble getting through my workouts. My health coach told me it was my fault and I just needed to follow the diet more strictly. I was starving and loosing over a pound a day. Once I got off the diet, I gained all my weight back and more. I developed unhealthy eating habits. Also, because the Optavia fuelings and prepackaged meals are so processed I developed some immune issues. My hair began falling out and I developed a thyroid issue. I regret ever giving this diet a try. Don’t waste your money. I tried this diet for almost an entire year.

My 1 star rating is based on the fact that the “coach” /friend on fb that I spoke with about the product seemed to ONLY be interested in selling me on becoming a coach. Initially she seemed to be telling me she could still help with nutrition/exercise even if I didn’t decide to purchase the product or become a coach (maybe I was confused on that). She initially was going to try to get me some great deal just so I could get the shakes but I never heard anything back about that. From the time I expressed interest in talking with her she was kind and friendly and motivating , but every time we spoke it really all revolved only about me becoming a coach. If I expressed any hesitation about coaching she’d back off again & I wouldn’t hear from her till I expressed interest in coaching again. Now I appreciate not being pressed on becoming a coach, but she was also supposed to be “coaching” me and I was getting zero communication about that aspect of the program. I told her I’d be interested in taking a look at the products ingredients and learning more but I was never given any other information about products/ingredients. She did add me to an fb group ignite health & told me some recipes and exercises would be found there. & I attended a zoom meeting on becoming a coach and initially was quite impressed because they were saying how high quality these products and the ingredients were. & the people were quite good motivational speakers. After watching I thought heck yes I want to do this. However after scouring the internet I found a ton of conflicting info about the safety of the program, the “quality ingredients “, & the real MLM behind it all. When I told my coach I was going to back out of being a coach she asked why , I told her about my feelings on the ingredients & she was polite & sent me some articles from the fda saying everything I was concerned about was perfectly safe (like I trust the fda lol). I was fine to agree to disagree. But I didn’t expect that once I expressed no interest in becoming a coach that would be the extent of the “coaching” I got. It really only seemed like she would talk to me if I was expressing wanting to coach. Doing more research …. I thought becoming a coach would mean I was learning something and had a new skill & knowledge I could use elsewhere at some point, but that doesn’t seem to be the case… you get no real certification that anyplace else will find valuable. On another note… the products… are ridiculously overpriced. You can go to the store and get these same types of “fuelings “much cheaper

Zero stars. Poor customer service. Cannot contact management. Claiming supply shortages when phasing out products. Run from this company!