opositiv.comReviews of opositiv.com

The product pages state 90-day money back guarantee, but that's completely false. They only offer a 30 day guarantee. Buyer beware.

I am beyond disappointed with this company. I had an issue with a product that was stored properly and according to the recommended storage instructions, yet the product went bad and was completely unusable. I contacted the company, explained exactly what happened, and even provided pictures as proof of the problem. I expected them to at least make a reasonable effort to resolve the situation. Instead, I was essentially told, “Too bad, you’re outside the return window.” Apparently, once their return window expires, customer service and standing behind their product go right out the window too. What makes this even more frustrating is that I wasn’t demanding anything unreasonable. I simply asked for some type of reimbursement or replacement. They refused to offer ANYTHING. Policies are one thing, but good companies know when to use common sense and take care of their customers. This company clearly does not. After this experience, I have absolutely no confidence in purchasing from them again. I will also be making sure friends, family, and other potential customers are aware of how this company handled my situation. If this is how they treat customers when there is a legitimate problem with a product, people should know what they’re getting into before spending their money. Very disappointing. I expected much better, and I will definitely be taking my business elsewhere.

I was disappointed with my experience. I had an issue with my order and reached out about a refund for the shipping charge, but I never received a response. I ultimately canceled my subscription because I didn't feel like my concerns were being addressed. I understand things happen, but good customer service and communication are important. I hope they improve their responsiveness for future customers

I purchased this product hoping it would help, but unfortunately it did not work for me. My biggest disappointment, however, was what happened afterward. I was automatically charged for a subscription renewal that I did not realize I had enrolled in, and by the time I discovered the charge, a new shipment had already been processed. I contacted O Positiv to request a refund for the unopened automatic renewal shipment of two new bottles. Although the company initially stated that it had made a goodwill exception, I later realized this was only a partial refund applied to my original order, not a refund for the unopened automatic renewal shipment of two new bottles that was the focus of my request. I even offered to return the unopened shipment if the company would provide a prepaid return shipping label. O Positiv declined, explaining that it does not accept returns and that its Happiness Guarantee is measured from the date of the first purchase rather than from subsequent automatic subscription renewals. Throughout the process, the customer service representatives were courteous and professional, and I appreciate their efforts. However, I was disappointed that no exception could be made for an unopened automatic renewal shipment that I neither intended to order nor wanted to keep. I encourage prospective customers to carefully review the subscription terms and the refund policy before purchasing, particularly if selecting a subscription option, so there are no surprises.

This company has poor customer service. It uses AI to reply to emails that are conflicting once a real person replies a few days later. I asked for a refund and the AI generated response said I would get it. Next day, I recieved a conflicting email saying no refunds.

Twice now, I canceled my subscription and received written confirmation that it was canceled, yet I was charged again afterward. This should not happen and required extra time to resolve. Very disappointing experience—monitor your billing carefully if you cancel.

I tried out their products by suggestion of a friend, and when I went to purchase I distinctly recall being offered a subscription, but declining it to pay the "one-time purchase" price. To my dismay, I was charged tonight for another order of two bottles and signed up for a subscription I know I did not allow. To make matters worse, I tried to go into my account to cancel, and not only do they make it difficult to find the log in, and subscription management, but they make the "cancel subscription" hardest to find on their site. From there, they try to talk you out of it by throwing so many other options, like delaying orders or skipping them, to a 50% off discount. I got past all of that and hit "cancel my subscription" and the status wheel just keeps spinning. So, giving them the benefit of the doubt, I use my phone and go through the same annoying process, and guess what, that just keeps spinning too. It's evident they are doing whatever they can to keep taking your money without permission. I bet they will say the website was down, if they ever do respond. I sent an email requesting cancellation as well, so we'll see how that goes. As for their products, I have only been using it for a month and can't form a strong opinion, but I can say their business practice is shady. Who would want to continue using products from a shady business.