Openroad4wdReviews of openroad4wd.com

Avoid the scammer company. Hooked their winch up and it instantly ran away had to cut the wire before it damaged the bumper. To save money they're using substandard relays that stuck on and will require significant modification to make it a reliable winch this is not something that I'm going to end up keeping on my vehicle I'm going to end up throwing it away and going with the Harbor Freight unit which has Superior control relays and a cut-off switch that's included. Customer service takes forever to respond and it took them 6 weeks to mail me the winch from the point the purchase

It arrived damaged. Straight out of the box damaged. Sent pictures the same day and they sent me a replacement cover to do the repairs myself, not that they told me that, their instructions were unclear. I can barely lift this massive awning and they expect me to fix their mistake? They haven't even sent the tools to do it, just the cover. I will have to go buy those myself too. When I questioned them on an exchange instead, radio silence. Didn't respond. I explained that I could not do a repair like this because I live alone and it's too heavy and I am injured and on pain medication. They just sent me a tracking number with the replacement cover in response. If I had damaged it myself, fair. But this was straight out of the box like this. It's still sitting in the same place it was delivered and I rolled it over to get it out of the box because it is that heavy so there is no chance I could of damaged it. The box was damaged on arrival. NEVER EVER shop with them again. Absolutely a waste of money. And the quality, absolutely dogs balls You get what you pay for. Lesson learned. Never again. Oh and they charge a fortune for postage then use the absolute worst courier they can get and wonder why their items arrive damaged. Disgusting business model. There's a reason they're the cheapest on the market. If I ever do get this thing exchanged or fixed, I will be removing all branding so noone else will know where it's from and won't make the same mistake.

This company is terrible, no customer service, it takes them forever to reply. I never received the order, i received a couple of packages but not the main package. Took forever to get my money back, they kept arguing that the package was received. Finally a customer service person admitted that it had never been shipped. No help at all. Stay away Just got a response, 8 months later! I rest my case. Now they are wanting the order number? 8 months later. Order number is #23678.