Bryan M.
STAY FAR AWAY FROM THIS COMPANY!
I’ve had my awning for less than 3 months and I already have two small holes in it where the poles meet the material. There should be some type of reinforcement of the material in these locations in my opinion. I emailed OpenRoad4wd 4 days before even getting a response from them. This is the exact response I got from LuLu if that’s even a real person. Hi, First of all, I sincerely apologize for the delayed response. And thank you for sharing the pictures with us. We really appreciate you taking the time to document the issue. We’re very sorry to hear about the small tears on your 270° awning, especially after only a handful of uses. Based on the photos, we would currently recommend using a waterproof repair tape or outdoor fabric repair patch to help reinforce and seal the affected areas. This is usually the quickest and most effective temporary solution to prevent the tears from spreading further. At the same time, we’d also like to help compensate you for the inconvenience, and we can offer you a partial refund for this issue. Please let us know your thoughts, and again we truly appreciate your support and understanding. ---------- Take care, Lulu Customer Service Overlanding | Off-road Cannot believe this is a real response to my issue. Why on earth would someone patch their mistake knowing that the issue will eventually get worse in hopes by that time it would be outside the warranty period. Customer service even states in the email that it’s a temporary fix??? When asked how to proceed with shipping it back for a refund I got no response or help. I will never buy another product from this company. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY OF THEIR PRODUCTS!
Response from Openroad4wdJul 14, 2026
Hi Bryan, we’re sorry to hear about the issue you described with your 270-degree awning and the delay you experienced in receiving a response. We take reports involving material damage seriously and want to review the product, warranty status, and prior communication carefully. We have not yet been able to match the information shown on this review with an order in our system, so we have sent you a private request for your order number, checkout email address, and photos of the affected area. You can also send these details directly to [email protected]. Once we receive the information, our team will review the case and provide a clear next step within one business day. We want to make sure the issue is assessed properly and resolved appropriately.