Openroad4wdReviews of openroad4wd.com

Response from Openroad4wdJul 14, 2026

Hi Felicia, we’re sorry for the lack of response and the frustration this caused. We have located your order for the 180-degree awning with side walls and confirmed that it was a preorder that had not yet shipped. We should have provided you with a clear update instead of leaving your messages unanswered. Based on your request, we have cancelled the order and initiated a full refund to your original payment method. You will receive a confirmation email from [email protected]. Depending on your payment provider, the refund may take several business days to appear on your statement. We apologize that you had to follow up repeatedly to receive assistance. We are reviewing this communication failure internally to ensure preorder customers receive clearer updates and timely support going forward.

Response from Openroad4wdJul 13, 2026

Hi Don, we’re sorry that your order did not arrive in the condition we require and that you experienced an unacceptable delay in receiving support. This is not the standard of product condition or customer service we expect from OPENROAD. We have located your order, reviewed the case, and contacted you by email with a resolution. Our team is ready to proceed as soon as we receive your confirmation. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email. Regardless of how an issue occurs, our responsibility is to make sure the customer receives a complete and satisfactory resolution. Once we receive your reply, we will prioritize your case and complete the next step within one business day. We are also reviewing the communication delay internally so future support requests are handled more promptly.

Response from Openroad4wdJul 13, 2026

Hi Alejandro, we understand how frustrating it is to receive an item that appears different from what you ordered, especially when you have not been able to get a clear answer. We have reviewed the order carefully and want to verify exactly what you received so we can resolve the issue correctly. We have located and reviewed your order. Our shipping records show that the truck cap dispatched was the model listed for your Ford F-150 order. However, we want to fully understand the difference you noticed rather than make assumptions about the issue. Our support team has contacted you by email and requested a few photos of the product, packaging labels, and the area that appears incorrect. This will allow us to confirm whether the issue relates to the product, configuration, or vehicle fitment and provide the appropriate solution. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email. Once we receive the photos, we will prioritize the case and provide the next step within one business day. Whether the solution requires fitment assistance, replacement, exchange, or another appropriate resolution, our team will work with you to resolve it.

Response from Openroad4wdJul 13, 2026

Hi Stefan, we’re sorry for the experience you had with your winch and for the difficulty you encountered reaching our support team. We take any report involving unexpected winch operation or a potential safety risk seriously. Please do not use or reconnect the winch. We have located your order, reviewed the case, and contacted you directly. A resolution has now been agreed, and we are ready to issue the approved $320 refund as soon as we receive the PayPal details requested in our support email. For your privacy and security, please send this information only through the existing email conversation with our team at [email protected] and do not post it publicly. Once we receive the required information, we will prioritize the case and process the refund within one business day. We are also reviewing both the reported product incident and the earlier communication delay internally. This is not the product or support experience we expect customers to have with OPENROAD.

Response from Openroad4wdJul 13, 2026

Hi Matt, we’re sorry your tonneau cover arrived damaged and that our June 13 response may not have reached you. We understand why the lack of a visible response left you feeling that your request was not being handled. We have located your order for the RAM 1500 retractable tonneau cover. Our support team replied to your message on June 13 and has now followed up again. Please check your inbox and spam folder for messages from [email protected]. We are ready to review the damage and provide the appropriate solution as soon as we receive your reply and the requested information. Once we hear back from you, we will prioritize the case and provide the next step within one business day.

Response from Openroad4wdJul 14, 2026

Hi Grady, we have reviewed your March 17 order for a 90-degree awning. When the support-leg hinge required replacement during the warranty period, our team arranged and sent a replacement part at no cost. The replacement was shipped to the delivery address provided with the original order. After receiving your message that it had not arrived, we contacted you to verify the shipping details privately so we can determine the appropriate next step and make sure the part reaches you successfully. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email with your current delivery details. Once we receive your confirmation, we will prioritize the follow-up within one business day.

Response from Openroad4wdJul 14, 2026

Hi Timothy, we have reviewed your order and the vehicle fitment details. The truck cap configuration selected on the order did not match the model year and bed length later confirmed for your vehicle. To resolve the situation, we took action to cancel the order and a full refund has been issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement. We understand that vehicle-specific products require careful verification, and our team remains available at [email protected] if you need assistance confirming the correct configuration for a future purchase.

Response from Openroad4wdJul 14, 2026

Hi Ton, we have reviewed your order and the communication with our support team. The storage box and mounting bracket were listed as separate items in the order. While the storage box was delivered, the mounting bracket was a preorder item with a separate fulfillment timeline. We understand why receiving only one item created concern about the status of your order. Our support team has replied to your email and processed a refund for the mounting bracket that had not yet shipped. You will receive, or may already have received, the refund confirmation by email. Depending on your payment provider, the funds may take several business days to appear on your statement. We apologize for the difficulty you experienced reaching us. If you need any further assistance, please reply to our email or contact [email protected].