Openroad4wdReviews of openroad4wd.com

Bought a Sliding Glass Side Series truck cap, delivered with 1 side panel damaged; the glass is completely broken. Requested a replacement immediately, and they replied pretty quickly, telling me they would ship it out in a week. Now it is Friday, and I requested it last Friday. I sent a couple of follow-up emails during the week, and they haven’t replied to my email to confirm if they can ship out the replacement on time. My family had a road trip booked next week and was really looking forward to this bed cap so our dogs can have a bigger space during the trip. If they can’t ship as expected, they should at least let the customer know what's going on with an estimated ETA.------------- Now they replied Sat am, telling me "Unfortunately, the replacement has not shipped yet, and they will check again." What kind of response is that? So when are you gonna ship that? ……………………… I have received replacement panel, BUT I said right one is damaged, they sent me a left one, I don’t think they treated their job seriously

Wish I had seen these reviews before ordering anything from OpenRoad4WD. There customer service is non existent A-I chatbot. I ordered and did receive my RTT and noticed that a side latch was missing and allowing water to penetrate the RTT. I have tried multiple times over several months to get this resolved and get a replacement for the missing latch that should have come with the RTT that I paid for. Like many others with negative reviews of this companies customer service, I have been promised on several occasions that my missing part will be sent out immediately and I will receive a tracking number. I have communicated via email with the sales department several times and they are no better at getting this resolved then this so called customer service agent Lulu. At this point I do not think this is going to get resolved and I am stuck with a leaking RTT that I wasted my money on. Update, I’ve been told once again(I’ve lost count by now) that my part will be shipped the next day and I will receive an email with tracking information. Once again nothing. I have checked my emails, spam, junk, all and primary and nothing. I would like to know where this email that I’m supposed to be getting is at. At least take a snapshot of the email

UPDATE to my review 4 days ago titled: Damaged and Defective Open Road 4wd Aluminum Truck Topper After contacting the company via email last Sunday evening Open Road did respond to me through Trustpilot and personal email. They stated to me that they would send out a replacement part to replace the the door frame that was clearly damaged and defective with a broken aluminum weld that they clearly wrapped up and placed into the shipping box while suggesting the part was damaged in shipping (although there was absolutely no damage to the shipping box). In retrospect, this practice reminds me of a DAMAGE DUMPING TACTIC that unscrupulous companies use to save money. They assured me they would be sending out the replacement part on Wednesday 7/22 with a tracking number. On Tuesday 7/21 (the day before) I received another email letting me know they don't stock the part as a stand alone product and they would need to ship in to their warehouse a complete truck cap unit and take the front window frame out of the box and send it to me but they wouldn't be able to send it out until Friday 7/24 (today). So around mid day I emailed Open Road that I haven't received any communication regarding the product being shipped nor any tracking number associated with it. It's now 9pm mountain time here in Idaho and I still have not receive any email from the company regarding shipping or tracking number. In my emails back to them I have been reasonable and understanding. Either the people handling the coordination of this are incompetent or they just don't really care enough to follow through like a reputable company should. If there's a competent-capable leader within the team at Open Road I ask that you stand up and make yourself known and take charge of this situation and own the follow through of your company's mistake. Please do it with integrity, due dillagence and in a timely manner. Please don't send another response to me here just to manipulate me or the reader of this review to make it seem like you have good business practices. Just get the job done! I will be contacting The Better Business Bureau and Affirm on Monday to file a complaint. Thank you for your attention to this matter.

Purchased 180 Awning on 23 June 26 and still to this date have not received any communication from this company. Have called numerous times and it will ring for three rings then hang up. Have tried messaging them on their website which states it is monitored between 11am-8pm Monday to Friday with no response. At this stage i want a refund but no way of contacting a company that clearly does not care about their reputation. As a business owner myself who was looking at becoming a stockiest of their products, I have certainly thought again about that as customer service is the most important thing to me.

Ordered a 270 degree awning 21 days ago. I was supposed to pick it up in Morrabin, Victoria. Have received no update on order. I can't get through via email or phone. Starting to think this is a scam.

No communication, no customer service, no return calls, no return email, their chat is a bot that no one monitors. Terrible company, don't know how they have stayed in business 10 years. No one gave a steaming pile about me or my order until they got the chargeback from the credit card company then amazingly I got 5 calls in 3 days! Too little, too late!

Seems like they actually respond here. After purchasing their 270 awning, it arrived damaged. I have tried for a few days to reach them with no response. This awning is reportedly great, but paying what I paid and getting zero customer service is really upsetting. Openroad4wd has since replaced the awning! Happy to have it resolved, but they need to improve their customer service.

Placed an order for quick-open overland shower with tank on June 23rd. Received confirmation email for purchase only. Have emailed and called them for updates. No response and still have not received purchased item. Phone number provided does not work. I had heard good reviews about this company and their products but will not be purchasing from them or recommending after this