OpenLoop HealthReviews of openloophealth.com

Doxy.com was not working so sat in hold for 20 mins and finally someone called me.

The np couldn't pronounce my meds, didn't recognize any of them. She was chewing gum and blowing bubbles during video visit. Her cats tail was flicking across screen. She was unprofessional. I'm a healthcare provider and the bubble gum blowing was so unprofessional.

I’m deducting points because it was my second scheduled appt for the day. The initial provider no showed yet documented that I wasn’t available. They were not able to provide a backup provider. I had to reschedule for the last of the day with a different provider. But the second appointment provider a NP Jamie S. She didn’t rush me. She answered my questions. She made sure I set realistic expectations.

It's pretty tricky reaching anyone. I went with this company primarily because of the supposed great customer service. So far, emails take a few days, texting has not ever been available although I get 3-5 texts reminding me about appts I have made and appts are also tricky to get, certainly not within a day.

I dont know exactly what they sent in for dose etc.

Communication through Zendesk is poor first few months with this company was great now it seems to be slipping better customer service practices need to be implemented!