OpenlaneReviews of openlane.com

POOR COMPANY THAT DOESNT STAND BEHIND THE AS DESCRIBED Guarantee THEY SO PROUDLY POST ON THE SALES SCREEN.

Buyer beware, green light guaranteed over $6k purchase price is a joke. I bought a 2022 Toyota Corolla from them with a guarantee there were no transmission issues. The car will not shift without taking your foot off of the accelerator. The RPM's just keep climbing. I filed the claim and it took days before they even attempted to contact me. I had called them 4 times to attempt to get up with assigned arbitration rep. After 5 days of reaching out, He tells me I have to drive it 35 miles one way to get the car checked by a franchise dealer or an Aamco. Both want to know if they diagnose the issue will they be allowed to fix it. (I tell them, I have no idea which is not true) because Openlane will not pay but $95/hour minus a $300 deductible to do any allowed work. The diagnostic fees are on you to pay and no Aamco or . No where in the arbitration does it state you have to go to a franchise dealership. I am very small, and am effected by the time and expense of this MADE UP POLICY. There needs o be a class action suit opened against them because of bias and not handling things the same way, They are going to use mileage and year as a feeble stance where they can bounce around and make different decisions for different buyer in the name of determining what pittance they dole out. The truth is they make it as tough on you to collect and their guarantee means nothing. The arbitrator, Abe, told me on a recorded call the inspectors only drive the car up to 30 mph on the lot so when I was buying an auction car from them, I needed to plan on it needing a transmission. In essence the greenlight means nothing, the stand behind sellers who know there is an issue with a no unwind policy. Once you buy it, you are screwed and there is no recourse. I am going to every review site possible to expose their misleading, lying, crooked handling of claims. You are out a $1,000 bucks on every claim no matter what. They reimburse a $95 bucks an hours vs an industry average of $125-$140 an hour, they give you used part reimbursement (I understand), they pay for no seals or fluids, they force (me) to drive 70 miles on a 100 mile max travel before they are off the hook and they charge $300 deductible to fund the arbitrator screwing you. both Manheim and ACV allow for unwinds, so I will never buy from these people again.

Purchased a 21 Yukon that was green lighted as Inspected thoroughly and no issues. We took to GMC Dealer for inspection due to concerns. Dealer found various issues and sent pics showing this was an long ongoing issue. The Arb was declined saying they don't cover Rear Main Seal which they do, then it was because the vehicle had more than the 100 miles based on their arb guide. Very Very dissatisfied. I have not argued nor brought up issues with other vehicles purchased which had issues

I have been a customer with OPENLANE / BACKLOT FOR ABOUT 5 years and I will be taking my business elsewhere like a lot of my fellow colleagues. Don’t trust there inspection reports they are fabricated, and as far as customer service it’s at a zero and they ach money out of your account for no reason and if you don’t catch it’s gone . I have bought about 1200 cars and sold about 600 in the last 5 years with OPENLANE I know that’s not a huge number but considered a good buyer and seller . I have taking my business to ACV Manheim and other independent auctions and hope other do as well .

OPENLANE IS SCAM AUCTION, DONT TRUT AND DONT BUY ANY CAR FRM THOSE SCAMMERS

After this company was sold, it became a joke. they have vehicle inspectors lying on the reports saying they drive vehicles at a certain high speed which is not truth because when they come to my lot to take pictures at the buybacks. They do not take pictures of parts that are not under their crappy policy like rocker panels or body floor, so you can have that surprise. That is why ACV is taking over the market, because of platforms like this joking with people sweat.

I bought an Opel Astra through Openlane and I can't register it – the registration certificate is flagged as stolen. A criminal case was opened in Romania and the car is now unusable. After posting a review on Google, they replied publicly saying they take the case seriously. I contacted them privately right away, but they refused to help. Their public reply was just for image – no action behind it.

The company overall is a joke! I sent emails to get issues resolved that were unanswered, customer service is no help! They are rude and incompetent and after reading their reviews the only positive thing I have to say is that they are consistent!!