OpenlaneReviews of openlane.com

OPENLANE and District sales manager Eric Carette (a weasel in my opinion) banned a buyer because the seller failed to disclose in the listing- vehicle has no cabin heat, vehicle overheats and vehicle needs towed. After it overheated in just 10 Kms (6 miles) After letting it cool down on the side of the road it was returned to the seller, so they nor Openlane suffered any damages. When I requested the sale just get cancelled, Openlane refused and said the vehicle was drivable! Frickin' morons in my opinion. So in my opinion Openlane and Eric Carette have no morals, ethics, integrity or common sense. BUYERS BEWARE of the tactics at Openlane and the desperation to stick a buyer with a vehicle that had no mechanical disclosures and can't be driven more than 6 miles! In my opinion Openlane is the worst of all the dealer auctions. Just read the reviews from various sources on the web.

Company is not cooperate with dealers and will revoke account because of other people do not recommend

I've bought over 2000 vehicles in last 5 years..they changed there policy to under 6k they wont cover any body damage missed including the frame. Recently bought a colorado truck with all green check marks and anyone that knows colorado trucks have major issues with frames. I get the truck noticed something hanging down without even trying to look and it was the frame pulling apart. I called and they denied the claim saying to bad to sad your fd. This company is a absolute joke . Tyler vansicle claimed there not a auction lmao and its all over there website saying auction .. They make about 200k a year of me alone is the thing and still wont help. Cant get a call back unless they need something its a total scam ..im moving to ACv or just stick with auctions that care and stand behind what is said not yes our professional inspector missed thst and you get screwed. I dont get how this is legal . Everyone needs to team up and start a class action law suite. The inspectors I guarantee from a good source get paid under the table to over look huge issues by dealership. This company is going down and I guarantee I wont stop until they get punished . I dont have 500 million in the bank they will ruin a small business in no time . They get 0 stars . K&K Auto Sales.

i would leave a negtive star this place has went to crap mr tyler is a job bought a truck was greenlight comes to lot and the dam frame was shot and it didnt even pass inspetion here and they claim they dont have to do anything about it TAKE YOUR MONEY ELSEWHERE NOT HERE@!!!!!!!!!!!

I have been a dealer for over 12 years and buying from an open source like Backlots, now Openlane was a great option. However, the last few years have been less than good. They keep adding items that they won't cover, which is a lot now, so please read their arb polices before even thinking of using this platform. They have paid people that inspect the units posted online, it seems that the inspectors don't note issues that Openline won't cover which help to get top dollar for the franchise stores. If you look at the BBB, Openline has a F rating due to not responding to issues. I have bought 100's of units through their site and when there was an issue they would pay me back a portion of the cost to fix it like it was my fault the unit had a problem but now they won't even do that.....Not saying to not use them but know what you are getting into, if you can't afford to eat repairs, don't use this site. I would say I avg around 1 out 3 units had issues not noted.

Openlane code of ethics for dealers stipulates that all known problems with a vehicle must be disclaimed even if it's minor. Purchased a truck and upon leaving the compound it wouldn't shift out of first gear, I'd call that a major disclaimer. Went to arbitration and they found against me. The seller sold the truck in bad faith. The seller should be reprimanded and fined instead of rewarded for this transaction. Spoke to the head of western canada around 2 weeks ago now and no response from him. Have sent numerous emails to arbitration and no response from them. Code of ethics means nothing to this company. They print the word, they just don't follow them. It's all words for convenience.

very bad experience with open lane agents i bougth a vehicle is a pice of trash with no accurate description, and i received a title with a mistake and they do not want to take care of that and fix the title .

Learn from OUR MISTAKE - OPENLANE arbitration is a joke. We bought a 2019 RAM Limited Crew. It was described online as great shape by Openlanes "supposedly thorough" inspectors. Truck gets to dealership, no catalytic converters, manifolds all messed up from whomever stole convertors, and no 02 sensors. Repair ticket is WILD. We reached out within the timeline. Was confirmed by arb rep that truck was sold to us by mistake with no cats, their mistake. Mgr would call us. He offered us 1k 😑😑😑😑😑 Don't get sucked into "we inspect and back our product," because it's a lie. Needs thousands of work and they can't even figure out out to send us the 1k 🫠 Sincerely, an honest Independent.