OpenlaneReviews of openlane.com

My Auto finance company sent all payoff and release of lien paperwork for a lease buyout to Openlane, Mesa AZ in May 2022. Openlane NEVER sent lien release to DMV. I had financed the buyout thru another bank, so didn't realize I had to check on the original release. Only found out when the car was totaled in 10/25 and the original lien for lease was STILL on the title!!! Of course with a zero balance. Openlane NOW wants $$ to correct their mistake and complete INCOMPETENCE!

Trust the 1 star reviews. We own 9 stores in the PNW area and have blacklisted OpenLane for all of our buyers. We work with all major auctions and local wholesalers, yet i have never seen such an unprofessional auction house and arbitration policy, it is downright criminal. Their inspection reports are flawed to say at the least and fraudulent at best. We purchased two trucks in one week, both green light and paid for their inspection and shipping. One arrived with a check engine light, misfire issues, electronic issues and cosmetic issues; Arbitration said "not covered, thanks for the purchase". The second truck, we waited for 3 weeks to arrive with no updates. After 4 weeks, we started filing serious complaints. Only once we threatened a lawsuit, we were notified that the truck was sold elsewhere and the sale was cancelled, all the while they held our money and were promising delivery. Their resolution was to offer us a discount on the next purchase buyer fees. What a joke. We have officially blocked all of our stores from buying from this backlot auction.

J'aurais du lire tous les commentaires ci-dessous avant d'acheter une voiture chez OpenLane... Mon premier achat s'est bien passé même si le kit de gonflage a été volé. Le second, réalisé il y a quelques jours, mérite 1 étoile /5. De nombreux défauts non signalés en photo ou sur le rapport d'expertise ont été découverts lors de la prise de la voiture au dépôt : 4 jantes bien amochées, rayures diverses profondes sur portière, aile... Le jour même de la prise du véhicule, j'ai appelé le numéro indiqué pour signaler le problème. Personne n'a répondu. Il était 14 heures un jour de semaine. J'ai donc émis des réserves comme OpenLane le demande. Quelle ne fût pas ma surprise de lire en réponse : "Notre Département des Réclamations a finalisé l’examen de votre réclamation relative au véhicule portant la référence d’enchère xxxxxxx. Après une analyse approfondie des éléments disponibles, celle-ci ne répondant pas aux conditions applicables prévues par notre Politique de Gestion des Réclamations et à nos Conditions Générales. Les dommages principaux étaient visibles sur les photos de la description OPENLANE Europe, notamment les jantes, le pare-chocs arrière et l’aile arrière. Concernant la porte conductrice, l’état constaté correspond à de l’usure normale liée à l’âge et au kilométrage du véhicule. Conformément à l’Article 1.3 de notre Politique de Gestion des Réclamations, les défauts relevant de l’usure normale ne sont pas recevables." Ne pas signaler des défauts n'a rien à voir avec des "les défauts relevant de l’usure normale". On a le droit de savoir ce qu'on achète, même entre professionnels ! Et en aucun cas ces défauts n'apparaissaient sur les photos ou le rapport d'expertise. C'est un mensonge d'écrire cela. Après un mail de réclamation en réponse, j''ai eu le plaisir de lire : "Si vous n’êtes pas d’accord avec cette décision, et souhaitez régler le litige, nous vous invitons à prendre note de l’Article 16.10 de nos Conditions Générales : «Les tribunaux de Leuven, en Belgique, sont exclusivement compétents pour régler un conflit consécutif ou lié aux présentes Conditions Générales ou à une Vente OPENLANE Europe. » Dans ce cas, la réclamation sera traitée conformément à la décision du tribunal." AH OUAIIISSSS ! mais carrément, la justice... bref, à fuir. MAJ LE 4 MAI 2026 Pendant plusieurs semaines, Open Lane m'a contacté et menacé de me facturer des frais car, selon eux, je n'avais pas récupéré la voiture. LOL si si... je l'avais bien récupérée et même immatriculée.

Corrupt platform, arbitration policy is designed to favour franchise sellers, do no expect to have any support when buying AS IS vehicles does not matter what year or KM. Instead focus on buying from EBLock, at least they have proper buyer assurance program.

GM utilizes openlane yet likely has no clue how they function. Attempted to schedule my end-of-lease insurrection two months before needing to return my car yet no availability. I submitted a request for someone to call me and after a week I called in to schedule. Of course no availability and I would automatically be assigned a date and time. Today my inspection window came and I received a call the no one would be coming and to call back and reschedule. Once again I'm waiting for a new inspection date yet my car is due to be returned in 3 1/2 weeks.

Openlane absolutely the worst, unprofessional and crooked platform with absolutely no professionalism in long term business. False condition report arbitration system absolutely does not back up any of their green light vehicles. Only fast response you get from them is when payment. All green light vehicle and title issues even after paid is zero help. This cooperation sister company of AFC is also the worst in the market. AVOID at all cost.

Hello Dealers I am a dealer and I would personally request all independent dealers do not buy vehicles from Open Lane. They are defrauding small dealers for inaccurate condition report and fake vehicle engine sound and much more. When you do arbitration they just hangup and you are out of luck. I recently purchased 3 vehicles from them 1 had rear main seal leaking they did not cover; 2nd vehicle I purchased they cancel the vehicle after 10 days and took my money from my account. 3rd vehicle, I purchased had timing chain issue and so many codes, but they mentioned no codes and vehicle engine gone as soon as I picked from the dealership. Do not Buy from them. I am hiring an attorney to sue them if someone has same experience please contact me so we could sue them in a group.

I want to start by saying that the negative reviews here are not fake. Unfortunately, they are very accurate. I wish I had done my research and read them before ever doing business with Openlane. We purchased a 2019 GMC Acadia believing we could trust their inspection process. You absolutely cannot. The inspection report marked everything as good, yet we received the vehicle needing over $2,000 in repairs. The inspection failed to disclose something extremely serious: a bullet hole in the driver-side door that was covered with black tape. As buyers, we pay for these inspections because we are trusting them to be our eyes and ears. Instead, it feels like the inspectors work more for the sellers than for the buyers. The arbitration process was also a complete joke. Our case was closed in less than five minutes, without properly addressing the undisclosed safety damage. There was no real investigation or accountability. I will never buy from Openlane again. I will be sticking with Manheim, where sellers are actually held accountable for concealing vehicle conditions. If there is ever a class action lawsuit, I would absolutely join it. At this point, I am also exploring legal options to recover my losses. Buyers beware. Do your research before trusting Openlane with your money.