OpenlaneReviews of openlane.com

A Few Reasons I will be searching for another platform. 1) Numerous times after purchasing a vehicle I arrived at said location and vehicle is not there. Had to travel to another destination to get it. 2) Purchased a vehicle and when arrived to pick it up I was told it was sold and they no longer have it. The "sorry" I was told from Openlane and $200 did not compensate the 4 hour roundtrip drive, wasted my day and my drivers day, made my customer very unhappy, and the potential business I could have accomplished had I been at work. 3) Their "As Described Guarantee" doesn't cover unannounced prior paint, check engine lights, blowed out tire, dead battery, oil leaks of any kind, any electrical malfunctions, missing trim pieces, im sorry but what does it cover ? Instead of honoring their warranty they say "in good faith here's $500 credit" which that will cover a battery and a tire and i still have to track down oil leak, have entire vehicle sanded and clear coated, check engine light checked out, low coolant light checked, traction control light checked, air suspension is shot doesnt work at all but hey heres $500 to help with the $5000 undisclosed misrepresented vehicle we scammed you into buying by saying trust our "as described guarantee". No more purchases from this guy. Cant afford to lose my a$$ like this again.

If I could give this company a negative million score I would. They completely wasted two full days of my life while I waited for an inspection and they never showed up. They told me the inspector called me, and that I wasn’t there, which is a complete lie. No call while on the way , no call while waiting during my window. Then rescheduled and they called out sick. This company sucks and they should be out of business and held liable.

Purchased a car from OPENLANE and in description it said driven and shifted through third gear with no issues. I also paid extra for a warranty. The car was delivered to my lot and only had first gear barely. It had no transmission fluid in it at all. Their arbitrator was a complete jerk. The transmission is $4426.27 installed. They said they will pay $1900, not sure what they base that number on. I WOULD NEVER PURCHASE ANOTHER CAR FROM THESE BACKLOT CROOKS.

nastiest place to purchase car do not even try that as dealer! Arbitrator team is worse. they do not give ... about your money

They are denying our application because former dealer on same address had some issue with them!! bad customer service , no explanation at all and rude!!

I have the same problem as everyone on here. I have bought several cars on their online platform. We just bout a Ram 2500 truck with a 5.0 Condition grade and it said the frame had a green check mark and guaranteed to be as described. The truck is eat up with rust and someone covered it up with spray paint. You can hit the bed and see the rust fall out from underneath. We tried to arbitrate with no luck. They said unless it has holes in the frame it was not covered. We will definitely not buy another car from them

Don't buy any car under any circumstances; 90% of them are painted and technically faulty. Not a single complaint has been satisfied. You can't talk to the claims department by phone, they don't respond to emails, and if they do, they're blatantly lying. I don't recommend anyone do business with them.

Don't deal with open lane I bought a Silverado truck said no issues I went to pick up parts missing off engine and engine was locked up.i made a complaint they locked me out of my account for making a abstraction on the vehicle.then put shipping on vehicle and charged me for shipping and I picked it up and loaded it on my trailer.open lane is a scammer website that needs to be shut down there doing a lot of elegal activities