OpenlaneReviews of openlane.com

Please avoid openlane, save your time and money

A total scam company that GM uses at the end of your lease - they send a jerk in a BMW to your home who scrutinizes every inch of your vehicle, then sends the report to GM and you over and over again The texts are annoying. They even had the wrong maturity date for my vehicle earlier than it actually was. Then after we put better tires on and fixed minor issue to avoid the exorbitant wear and damage prices GM was going to charge me, open lane won’t come back and reinspect your vehicle!!! Then GM sent me same final bill before we fixed tire and deck lid issue!!! Don’t ever Lease anything with GM !!!! Them and open Lane totally out to scam people!!!! I took impeccable care of my leased Blazer and treated beyond horrible- NY attorney general should be contacted about these 2 companies!!!!

Sold us a truck advertised 44k miles while the truck really mileage is 670k miles. Somewhere on the bottom with small letter saying TMU.

Condition reports are biased. I think payola is going on for the inspector to NOT SHOW all the damages or even make sure a shadow appears on the damaged areas so to try to get top dollar for a piece of crap car. I've bought over a hundred cars from them so far, shame on me. More than 70 percent NEVER match the condition report. BUYER BEWARE go to another platform if you want an honest online experience, And I thought Backlot was bad. Much worse here. I try to arbitrate and they basically say GO POUND SAND. Total Crap Site.

Do not trust this auction, they only care about franchise dealers and small dealers are just numbers to them, Account reps are not on your side, BUYERS BEWARE

Most dishonest delaer to dealer platform. Arbitraion is latureally scam

One of the worst auctions I’ve ever dealt with in my life. You have all the proof that you’ve been trying to pay their end for some apparent reason can’t get it done. They blame you and lock you off for three months after we have proof of them being in our bank account, depositing money like one cent to prove that open up the account then they remove it and say it’s awful the person that runs the credit department. He is so horrible. He blames everybody else but themselves I will never recommend this Auction at all they are the worst of the worst by four cars try to get them paid and you can’t even get them paid. It’s unbelievable then you try to get it resolved and they want to do nothing but screw you. I don’t recommend them at all.

These people are scumbags. Beware!