OpenlaneReviews of openlane.com

Customer service is very bad and plus Arbitration service is next level bad very rude when you started with . buyer fees and prices is extreamly high alot of liers and dishonest employees sells junk units . Green Lights is Joke . ACV auction is best and their customer service is best

Waiting 85 days for the delivery of a car, many emails have already been sent and no response about the expected delivery date, this company is a shame, total disrespect to the customer!

Small dealers get taken advantage of. I am a small shop and bought a couple vehicles within a month of each other. They both needed timing repairs. They were both green lighted and had no notations on mechanical issues or the screaming howling noise that the second one had on startup. Either the inspectors are incompetent or they are just a disreputable business that takes advantage of the little guy. Now, we get to pay an extra $2500 per vehicle for the timing to be done as well as the other normal repairs that we plan on when purchasing online. Now, we will have more into both vehicles than they book out for because they don't want to do the right thing. They just lost an up and coming business. I pray that they learn to do better or more people read these reviews before using their platform.

I just paid $18,135 for a late model, low mileage vehicle that, when delivered to me, clearly had a large amount of bondo in one body panel, this body panel and both bumper covers had been repainted poorly. None of this was listed on the condition report! They offered me $200 in arbitration............. Either the people doing the condition reports are hugely inexperienced/incompetent, or they're taking money from someone so as to overlook glaring problems. Either way it is absolutely buyer beware, no matter whether you're buying a cheap car or a more expensive vehicle. An auction lives or dies by their condition reports in this modern online auction system, DO NOT TRUST THIS AUCTION PLATFORM!

Dealers don’t use this system. It favours the big sellers and buyers only. They arbitrated a car I sold in July back to me in November and I still don’t have the car back but they took their money . A corporation owns Openlane, Adesa , Manheim , autotrader , afc and otolane and more . They buy up Canadian companies , fire the Canadians workers and outsource to the phillipines . Another Soulless corporation

Heb zo vaak contact genomen met openlane wordt niet meer gereageerd op mij account geblokkeerd ivm bod die ik heb ingetrokken blijkt na 1 dag weer bod heb geplaatst dat is echt niet zo geweest en dan nog 10% van bod bedrag excl. Administratie kosten dan had ik als nog misschiem die voertuig gekocht ik heb vaak gebeld onduidelijk fotos van schade autos neem aub kijkje in autobid hoe ze professionele werkwijze elke kleine krasje of dergelijks duidelijk gemeld ik zie dat ik niet enige bent ik kom hier voor mensen wijz maken niet openlane is jullie werk

dealers (buyers) please be aware!! buying vehicles under $6000 from this auction is basically buying them as is sale, no matter what the inspection report says!! even if its marked green (guaranteed). we paid a little under $6000 for good run and drive 2017 Chevy traverse based on the inspection report (nothing wrong with the car) everything marked green as described guarantee). but we received it with huge cracks in the front windshield and bad transmission (shutters and hard shifting)!! after fighting with them on the phone, the company declined our arbitration since its under $6000 sale!! at this point we quit doing business with this company.