OpenbankReviews of openbank.us

Tried signing up for account multiple time using my PC but kept getting 'cannot open account at this time". Glad I read online reviews about this company and will not be applying for an account with them ever. Thanks Trustpilot.

I needed my money for a down payment on a home purchase. Unfortunately the day before closing, I found out they don't do wire transfers! What bank doesn't do wire transfers???? Told them to close my account and send my money. I was told they would overnight my funds but what I wasn't told was there was a 4 business day review process before funds would be sent. It took 8 very stressful days to get my money. I called every day to find out when I would have my money and got a different story each time I called. The home seller was furious for missing my closing date and I almost lost out on the home purchase. If I could give 0 stars, I would.

The app is terrible. I opened my account 2 days ago and will already be closing it. Also it takes 4 days for a transfer to become available. The rate may look good but with the delay of funds availability and the very limited app functionality it is not worth it. So disappointing….

I was a victim of fraud and the hacker unknown to me told me I needed to move all my cash assets to another account so they couldn't be stolen. Long story short I moved $6800 from Open Bank/Santander to a fraudulant account not knowing that the Chase Fraud agent I was dealing with was the hacker. Open Bank never once requested any documentation of the incident that I had on file, as well as police report. After approximately 20 days after the transfer stop had been requested they told me because I willingly transferred the money they were not going to do anything, or make any attempt to help recover my loss. Again, Open Bank/Santander never once requested any documentation of the incident what so ever. Every time I called them would have to re-explain everything even though I had a case number? Poor customer service.

I tried to work with Openbank because of a "perk" offered by Verizon Wireless. When I first tried to open an account, I never received a verification SMS until long after it had expired. I tried again, same thing. I tried again several days later and had a similar experience. I finally was able to open the account, but due to continuing problems with SMS codes not coming in a timely way, I have been unable to register my phone with them or manage the account at their website. I've used other online banks like Ally and Lending Club and they are far superior. Openbank/Santander have some very serious technology problems and I would not waste your time trying to work with them. I have also notified Verizon Wireless about these problems and I hope they will rethink their partnership with Openbank.

I read all the poor reciews and decide to use HYS at Openbank anyway. Mistake! Had to use micro deposits to verify my Creditunion which the app recognized but would still not verify. Took many baby steps sending money back and forth to be sure everything was ok before loading $40,000 into Open bank. Things worked normally for 4 months then one day open bank would not recognize my Creditunion! No changed mad on my end. I could not send money into my open bank account at all. Thank god I could still send money back to my Creditunion. I can’t imagine trying to get my money back if the software had glitched that also. Do not use this bank unless you like jumping three Hopps and praying!!

I was happy with this bank except for when I wanted to close the account. I had to do it via phone. OK, I can see how that might be important with fraud issues abounding and what not. The rep said that I had to move the yet-to-be-credited interest out within three days in order for the account to be closed. I tried. Got an error message. Tried again. Error message. The system would not let me move the money (and it was a tidy sum of interest, mind you). I called. The rep said I was trying to move it too soon, and try the next day. Next day: error message (same one). Tried it on the web (not the app). Same error message. Called again. The rep said there's a problem with their system and that they have to mail the check, that it would take up to three weeks. WOW. No wonder their rating is so low. It all makes sense now. Mind you: never had an issue putting the money IN. The app never failed to do THAT. Only when I tried closing the account.

I would easily give zero stars if that was an option. If you ever want access to your money DO NOT open an “open” bank account. I have been stuck now for two weeks trying to get my money for a house closing. They don’t allow you to wire money out and every day there’s a different reason why my money has not been sent. Endless loop of 2-3 business day review period with no hope or resolution in sight. AVOID at all costs