Michael Seamus D.
Their customer service is as incredible…
Their customer service is as incredible as their products. They do their absolute best if you have any warranty issues.. more businesses need to be ran the way they do...thank you ooze
Ooze Life is listed under Smoking & Tobacco.
Ooze Life (oozelife.com) has 154 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Showing 16 reviews with 5 stars · Clear filters
Michael Seamus D.
Their customer service is as incredible as their products. They do their absolute best if you have any warranty issues.. more businesses need to be ran the way they do...thank you ooze
msccv
Ordered several times from them and was always satisfied. Great deals..my only stop shop for vape pens.
Susan M.
Update. Ok at er a few days of deals my WTH Ashlea in customer service . And they more made it look as though they cared and did want it o make it happen ight. So thank you ooze . It I will keep singing your praises. Ok just to be fair I have had some really good experience with Fred from ooze . And they doake some good products but they should tweak up their products and add r3placement parts on some of their products .thought they understood and apologized and . Said they were replacing my items broke pen bought I Nov 22. And 2 speaker vapes just bought in may . And one to say sorry They really need to revamp their site .and clean house on some of their employees esp customer service .they aren't the only Michigan device store anymore As loyal as I am they don't deliver on this apology package?this my friends and I are going to a new provider? I won't spend my money were I'm treated like a burden It's the moves the little jack nut warms and puts the cartridge on just fell out after a week . It took 8 weeks for them to respond . They then blockedy emails made a resolution. To replace pen and speaker and say sorry free ship .I said ok mark .resved .I looked shipping lable printed four days ago nothing else so I emailed again not happy and informed them I bought breeze products so I would have so devices for fourth holiday for friends etc To pass and share. They told me they refunded my last purchase Which they did and ate shipping my packsge out tomorrowprnimg .they willomitor it please stop w8th constant emails So Let's see if they actually ship it out I receive package and the stuff works .but yes Things can have defects but to treat and cheat and lie to your customers and be so rude . I worked in customer service in the 80s and 90s in retail I would not have had a job .if I was a boss and read some of these reviews .
Brianne D.
What an awesome little device. My oozelife barrel erig hits beautifully and smoothly every time. Perfect for home or travel.
i am “gamer” Y.
Now im gonna be honest ive had ooze pens before one died after 2years and the rest are still going strong and ive recently had a issue with the 1100mah twist they replaced it within 2 days of me asking note i emailed em on a weekend and when they asked refund or replacement i said replace and it was shipped same day!
Justin O'Keith H.
I will be honest. I had placed an order with Ooze and it was taking forever to get it shipped out. I sent an email inquiring and they got back to me instantly. The sent the order out that day. I then came online and saw all of these terrible reviews and got really terrified about the products. The order arrived. I got a holiday bundle and had a few things to try out. I have had them for about 3 months now and everything still works amazingly like day one. The products are not too expensive and the customer service agents were really helpful to make things right.
Yaso
Well to start off if you don’t buy the package protection you’re a cheapskate they’re customer service is 100% amazing I buy with them atleast every 5 months im a very clumsy fellow so sometimes every other month if I don’t mess my own pen up these pens are amazing I received another package today Clear series wasn’t working went emailed them that I wanted a refund not only that but I went on there ooze page and read all about how you can fix your pen if damaged etc. Fred “thank you once again fred” not only did he reply very fast but he also sent a very enjoyable meme Ooze I love you thank you for always having me *BUY THE PACKAGE PROTECTING STOP BEING BROKE*
Hawkins C.
I'm really not sure what all these people are going on about. I got a glycerin bong and works great. It must've gotten weakened in shipping or maybe I tapped it just right moving it from the freezer (I Never had a hard tap on anything). It sprang a leak in the glycerin though and slowly lost all of it. I asked for a new one as I had it only a week and hadn't mishandled it in any form and they obliged. Not only did they oblige but they did so in a timely fashion. Maybe they have a new customer relation person but they are ACES!!!