Ooze LifeReviews of oozelife.com

I would've gave 0 if I could. The company doesn't seem to wanna honor its warranty, and chooses to ignore customers. Like literally, they told me if I continued to email them about the product that they were going to block me. Wtf, definitely the worst customer service I've ever experienced. If u actually want someone to help u when you're having problems with product, DO NOT purchase from ooze. I almost feel like someone is playing a joke/prank on me because it's so crazy how bad their customer service really is. Like I can't even believe that they are in business, the way they're acting is 💯totally unprofessional and no one should purchase from them. It sucks because some of their products are decent, but their customer service is a 0. I know 💯 that product is faulty and they're telling me different, that they tested it and its working. I told them when I send them a video of it not working after I receive it back, if they will finally do their job. But they didn't even respond, pretty sure they don't really have any intention of actually helping anyone 🤯

Been using ooze products since I was fresh out of highschool and I am currently 27. I've submitted a warranty claim in the past with no issue, but with my most recent purchase, they refuse to honor the warranty with no valid reason, and the responses from the customer service is pure copy/paste automatic responses. The company used to be better, but it seems they have lost their integrity. Batteries usually can last a decent time if kept in good condition, but every product I bought from them eventually just stops wanting to charge and becomes unusable. I like the temperature settings on the twist 2.0s but their customer service is so bad that nothing makes up for it.

I wish I could give 0 stars, because if I could I would. I used to purchase from this brand frequently for their inexpensive and quirky products, but my most recent run-in with customer service has me genuinely baffled. I wish I read these reviews here before purchasing from their site again. They clearly delete negative reviews on their site and I didn’t even consider that. I purchased two 510 batteries from their site early May, and both arrived fairly quickly, although they were delayed from the original arrival date. One of the batteries works just fine, but the other did not fit my cartridges despite saying it works for 1g. I registered the products and immediately reached out to customer service letting them know this product is unusable to me and it is still in the original packaging. I didn’t even ask for a refund, I asked for store credit so I could buy something that will work for me! I still wanted to purchase from their site and give them my business. This was their response: “Hello, Unfortunately, we would be unable to help as the device is working. The battery works with most standard 1g 510-thread cartridges. However, if the cartridge has a long mouthpiece, or is larger it may not fit. We apologize for the inconvenience!” Wouldn’t that be nice to maybe put in the website description before I purchased the product? The circular mouthpiece cartridges are the only ones that fit, anything else will not unless it is .05g. It should be standard, not “recommended,” if it is the only thing that fits! I responded saying this feels like an inaccurate product descriptions to me, and I would just like a refund to my account so I could repurchase something else. Again, met with denial in a one sentence email. I truly feel like this isn’t a crazy request, as the product was $15 at most. I was fully ready to hop back on the site and re-order. So, I write a negative review on their website oozelife.com just like I’m doing here, and post it. I check the next week to see if there’s any more negative reviews, and mine is no where to be found. Coincidentally, there are no one star reviews on the product, only 2+. Posted again, and the same thing happened. My review is non-existent despite my account receiving points saying I left a review weeks ago. This whole situation just left me pissed and $15 is such an odd hill to die on. It’s not a lot of money by any means, but as a consumer I try to not waste my money on unusable items. I was a regular customer but now I will be bringing my business elsewhere because wtf?

I don't remember having many strong issues with their 510 thread products back 10 years ago. Now, they've went further into a lack of quality with a very, VERY unclear warranty. The product in question is known as the "Pinch." It is a two piece unit, a mouth piece that separates into three pieces (Main housing unit, a screen, and an area to hold the screen) The instructions were to load the product, it runs for 180s and is inoperable for 120s to be useable again. Two weeks into ownership, the mouth piece cracks and the magnets are popping out with it. They have me wait additional time before the mouth product is available. I buy some, and make a claim. They decide to only refund me for one of the pieces I bought, I had to still pay s&h and taxes on one of them. Twelve days later, there's a hairline fracture. My idea is that the ceramic and magnets on the device get too hot and need even MORE time to cool down between use, otherwise a metal magnet and ceramic piece running between 325~425 degrees can not handle the timed use and WILL break consistently. I had warned them in the e-mail about this, and now have followed up telling them that the item needs to be removed from sale at all. They need to raise the price of the product to accommodate the warranty more if they wish to keep the product, as with ordinary use within the items ruling, it will break and you will buy more replacement pieces, rendering an affordable product to become a repairing money sink. Their websites customer support is ran by AI, and you'll only get a customer response if you call out their AI. Their AI made mistakes and I responded that having AI run customer support issuing misinformation wouldn't be well for the brand. The e-mail I eventually stopped getting responses since I complained on how much of a bait and switch this feels like with faulty products. Their 510 batteries are probably OK for use, but flower based vape products that have a too good to be true price tag definitely have quality issues. BUYER BEWARE

Wish I could give zero stars. I’ve been ordering from Ooze for years — and have overlooked their consistent quality issues due to their low price points & slick design. But I just received a package that was so flimsy it had been ripped wide open in transit — the post office itself had marked it “received unsealed” and one of the two items inside was missing. Ooze refused to replace the item or take responsibility at all. Meanwhile, the other item — the one that did make it here — broke on first use. Junk products & junk customer service — will never order from Ooze again.

I made a purchase with Ooze Life for 150$. When I received my order it was broken and didn't work. I reached out to customer support, witch is garbage!!!! They're gave me the run around and haven't done anything to make it right. To anyone who is thinking about ordering or purchasing a Ooze Life product I highly recommend that you don't!!!! Shop elsewhere!!

Awful experience !!! They do not take any returns if opened on c core devices .. haha ok so I get it and it doesn’t work and i can’t send it back ! Hahaha worst company experience ever. You call and they just say they can’t do anything for you . They offer 2-3 day shipping . For 7$ and then for expedited 1-2 days they charge 14 dollars . I took the 14 expedited and it didn’t come for 15 days . There was an obvious issue with the order but they wouldn’t do anything ! They said we can give u 7$ back for expedited but why would that even be close to fair ! I didn’t even get it within the regular ship window and it was broke !!!! Do not trust ooze ! They are terrible customer service and awful return. Policy . Stay away .

I purchased a product from Ooze Life. The order arrived approximately one week after purchase. The items were used as intended and cleaned after each use. After one day of normal use, the first unit failed. The outer casing and mouthpiece detached while opening the device. The inner plastic component also became difficult to remove and reassemble, and the unit became unusable. As a result, I was unable to use the product when needed while away from home. A second unit from the same order is also defective. It functions inconsistently and fails to operate approximately one-third of the time. I contacted customer support regarding these issues. Responses were delayed. I was offered a partial refund. When I asked for clarification about whether the refund applied only to parts or the full issue, I did not receive further responses. I’d avoid them.