Ooze LifeReviews of oozelife.com

Ooze Novex - Panther Black battery design is flawed and failed miserably. The 501 threads just untwisted and came out of the poly casting. full disclosure, they did offer to send a new one at a $8.95 shipping cost, but the failure of the design would have occurred exactly as before so I passed. i told them to keep the battery and that was the end of the transaction.

Waited Multiple Business days for them to ship an order. NO PHONE SUPPORT. EMAIL GETS NO RESPONSES. I sent them a ticket and asked them to update my order status, they CREATED A USPS LABEL AND THEN IGNORED ME. It still hasn't shipped and I'm stuck sitting here waiting for a response or for USPS to actually pickup the item. DONT ORDER FROM THEM!

I'm 10/25/2021, I purchased a 650 ooze pen battery and charger. From the day I received it I have not been able to get it to take a charge. The charger always is red even after 24 hours of charging and after disconnecting the battery and connecting a cartridge all it does is Flash white and red with a little bit of blue in there. I have been trying to contact OOZElife.com but to no avail. I have no recourse except for leave a very bad review. I hope they will get back to me and make this right. All I want is a replacement. But if you plan on ordering from OOZE I would suggest you research them and draw your own conclusions. Just be warned. I finally did have Charlie from customer service get back to me. They replaced my battery and charger. Said they will send UPS label to send the other one back. Received the replacement and it worked for one day. I am done with this company they are not anyone you want to do business with. So just beware when you buy.

I never got my package it said it was on the truck but now it says waiting for scan. I've sent many emails trying to get ooze to help but nothing it's been a week since it was suppose to be delivered. this is so unprofessional.. I'll never buy another thing from ooze and I'll be sure to tell my friends and family the same.

I wish I could give them zero stars! Bought my first pen and it worked for a week. Bought another one, it worked for 3 days. Customer service is non existent and their products are clearly defective. Buy another brand, this one is not well made.

wish i could do neg 10 stars..ooze novex SUCKS..plus there warranty is worse then my spelling..never had an ooze last longer then a month..even as just back up it FAILS..my novex came broken ..i got it to kinda work for 1 month then its trash like my other 2 ooze crap..i see why cig shopper carries them cause they dont have to TAKE THE JUNK BACK..never EVER BUY ANY OOZE TRASH..BETTER TO WAIT OR GO WITH OUT..THOUGHT THREW ONLINE MAYBE BETTER BUT JUST TRASH ..PLUS TRY AND RETURN ONE..

I have been through 2 booze twist pens and 4 smart charger's in less than a month they either want charge or just didn't work poor products in my opinion.